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Go directly to the Fitz Like A Glove™ Ironing Board Cover page from here or read on Go directly to the shopping cart click here   Since 1994, our products have helped raise over $1,000,000 for a variety of causes and organisations. Why? Because we believe that helping others should be part of doing business. We can all help. Find out how here   Interface is Carol Jones and Victor Pleshev and to us Every Product Is Exceptional. Every Customer Is Precious. But how do you know we mean it?

Do you ever get concerned when you buy something on the internet? Do you ever wonder what happens to your order once you’ve paid your money? Will you receive it? What if you don’t? Who do you complain to? What if the product’s been misrepresented and it’s a genuine piece of junk? Who looks after your interests?

Outside of big sites like Amazon and Lands End, I’m often wary of who I’m doing business with. And I suspect you visit sites that don’t feel right to you. We all know there are lions out there looking for prey. And you don’t want to be breakfast, lunch or dinner.

So how do you know who to trust? Because it’s a big issue these days.

Stay with me because I’m going to address all these concerns and a few more.

You’re not going to like this, but the only way you ever truly know what you’re getting, who to trust, and what happens if things go wrong is to buy and see. It’s like putting your hand over an open flame to truly find out how hot it is.

But listen. There are alternatives. Do you remember when you were a young child, and your mum and dad convinced you something was hot by gently, and quickly, letting your fingertips touch the hot surface. And then quickly pulling them away. That’s how you found out. Kind of like dipping your toes in the water to see how cold the surf is.

It’s the same with a company. There are ways to dip your toe in the water to see how reputable a company is.

The first is to check out their Contact Us page. How much information is on it? Just an email address, or full details with personal names, address, phone and fax numbers, and perhaps a photograph. The more information that page contains, the more that company wants you to contact them personally. And that’s so important if you have a problem.

Read their testimonials. You can tell when the testimonial is ‘canned’. It doesn’t speak from the heart. And when they all have the same format, you know a form was sent out for the testifier to fill out. Don’t be concerned about the lack of last names. Privacy on the web is a big issue and reputable companies are loathe to include a customer’s full details.

Are the products guaranteed just against faulty workmanship? Or can you return it just because you don’t like it? No questions asked? This is a huge area of misrepresentation. A 12-month warranty against faulty workmanship isn’t the same as a ‘No questions asked, full refund, including postage, if you don’t like it.’ I got caught on a ‘Try it for 30 days, if you don’t like it, get a full refund.’ I realised I had no details as to who to contact for my refund!

Aha! How do you judge product quality? That’s so hard.  And you can only do it by the quality of the photographs. Does it show the product from different angles? Does it describe the materials it’s made from. Is there a wealth of information? Or just skimpy details that let the seller slip through your complaint like a greased pig sliding out of your grip?

Subconsciously, some or all the above goes through your mind when landing on a new webpage.

But I want to assure you of this.  We’re a really great company to deal with, because we like you. Our customer service is so good because that’s what we love doing – serving you. And our quality is only ever top drawer. We always give you our best. And our honesty is beyond reproach. As you scroll through our site, you’ll know by the time you get to the last page, that what you’ve just read is true. Because, to us, every customer is precious. And you’ll discover that every product is exceptional. And we try to show you that on every page.

So if you’re searching for products that live up to your expectations, with service that's second to none, look at ours, and judge for yourself.

Sick of wrinkled covers? Our ironing board cover stays drum tight all of it's long life. Travelling? Shoes won't mess your clothes when you take the shoe bag. And keep your laundry separate from your clean clothes, pack the laundry bag. Lug logs and stay clean with our fire wood carrier. Looking for an apron to cover all of you? It's here. Love your pets all the time, even when they shed? This pet hair remover works wonders. And what about those musty cupboards and linen drawers? The Sweet Shoo fragrant sachets are sheer bliss. You can't get our favourite olive oil just anywhere. It comes from a grove in Rylstone. Its not too peppery but with great flavours for dipping, drizzling or cooking.

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Ironing Diva These are my stories about my adventures in business.  The people I meet.  The customers I serve.  Quirky tales about my products.  And my enchanting lifestyle on my remote property in rural Australia with my dogsx3, my partner Victor and my rambling country garden under my beautiful BIG sky.  Click The Diva Icon to find out more.

 

Listen to my Podcasts Listen to my monthly podcasts about how we’ve built our business on the foundation of good old fashioned service.  Trust, honesty, courtesy and good manners still matter. Click on the Podcast icon to find out more