Do you ever get concerned when
you buy something on the internet? Do you ever wonder what
happens to your order once youíve paid your money? Will you receive
it? What if you donít? Who do you complain to? What if the productís
been misrepresented and itís a genuine piece of junk? Who looks
after your interests?
Outside of big sites like Amazon and Lands End, Iím often
wary of who Iím doing business with. And I suspect you visit sites
that donít feel right to you. We all know there are lions out there
looking for prey. And you donít want to be breakfast, lunch or
So how do you know who to trust? Because itís a big issue
Stay with me because Iím going to address all these
concerns and a few more.
Youíre not going to like this, but the only way you ever
truly know what youíre getting, who to trust, and what happens if
things go wrong is to buy and see. Itís like putting your hand over
an open flame to truly find out how hot it is.
But listen. There are alternatives. Do you remember when
you were a young child, and your mum and dad convinced you something
was hot by gently, and quickly, letting your fingertips touch the
hot surface. And then quickly pulling them away. Thatís how you
found out. Kind of like dipping your toes in the water to see how
cold the surf is.
Itís the same with a company. There are ways to dip your
toe in the water to see how reputable a company is.
The first is to check out their Contact Us page. How much
information is on it? Just an email address, or full details with
personal names, address, phone and fax numbers, and perhaps a
photograph. The more information that page contains, the more that
company wants you to contact them personally. And thatís so
important if you have a problem.
Read their testimonials. You can tell when the testimonial
is Ďcannedí. It doesnít speak from the heart. And when they all have
the same format, you know a form was sent out for the testifier to
fill out. Donít be concerned about the lack of last names. Privacy
on the web is a big issue and reputable companies are loathe to
include a customerís full details.
Are the products guaranteed just against faulty
workmanship? Or can you return it just because you donít like it? No
questions asked? This is a huge area of misrepresentation. A
12-month warranty against faulty workmanship isnít the same as a ĎNo
questions asked, full refund, including postage, if you donít like
it.í I got caught on a ĎTry it for 30 days, if you donít like it,
get a full refund.í I realised I had no details as to who to contact
for my refund!
Aha! How do you judge product quality? Thatís so hard. And
you can only do it by the quality of the photographs. Does it show
the product from different angles? Does it describe the materials
itís made from. Is there a wealth of information? Or just skimpy
details that let the seller slip through your complaint like a
greased pig sliding out of your grip?
Subconsciously, some or all the above goes through your
mind when landing on a new webpage.
But I want to assure you of this.
Weíre a really great company to
deal with, because we like you. Our customer service is so
good because thatís what we love doing Ė serving you. And our
quality is only ever top drawer. We always give you our best.
And our honesty is beyond reproach. As you scroll through our
site, youíll know by the time you get to the last page, that what
youíve just read is true. Because, to us, every customer is
precious. And youíll discover that every product is exceptional. And
we try to show you that on every page.
So if youíre searching
for products that live up to your expectations, with service that's
second to none, look at ours, and judge for yourself.
Sick of wrinkled covers? Our ironing board
cover stays drum tight all of it's long life. Travelling? Shoes
won't mess your clothes when you take the shoe bag. And keep your
laundry separate from your clean clothes, pack the laundry bag. Lug logs
and stay clean with our fire wood carrier.
Looking for an apron to cover all of you? It's here. Love your pets all the time,
even when they shed? This pet hair remover works wonders. And what
about those musty cupboards and linen drawers? The Sweet Shoo
fragrant sachets are sheer bliss. You can't get our favourite olive
oil just anywhere. It comes from a grove in Rylstone. Its not
too peppery but with great flavours for dipping, drizzling or
Click on any of the product icons or find out more
What's to hate about looking gorgeous? Every day!
It's worth the effort. And everyone around you will love you for
it. Trust me! ~Carol
Click The Diva Icon to find out more.
Carol Jones Online
The spark that lights my fire every
day is that I get to run my boutique online mail order business -
which I love! - from my beautiful rural property in the picturesque
hills of the Central Tablelands of NSW Australia. This is a journal
of my online activity. I hope you'll pop in and out and sometimes
stay for a bit. And leave a comment now and again.
Click the Online icon to find out more
Listen to my Podcasts
to my monthly podcasts about how weíve built our business on the foundation
of good old fashioned service. Trust, honesty, courtesy and good
manners still matter.
Click on the Podcast icon to find out more