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".....and you can quote me"
letters, emails,
cards and notes from customers
We stay in touch.....and
this is what you say.
Thank you for
your prompt response Carol. You're always a pleasure to deal
with. Unfortunately not enough of it nowadays! I am very
relieved to hear that white is still a current product - it is
so hard to not only get a plain ironing board cover, but moreso
in white. Take care,
KASEY QLD May 2009
Hi Carol
When I got
home from work on Monday (30th) your parcel was already opened!
and waiting for me on the dining room table. My daughter can't
help herself!!! She said "Mum, your ironing parcel has arrived
and there's a piece of lavender in it!".I haven't had a chance
to put on the ironing cover, will do so on the weekend. Thank
you so much for your 'prompt' service, I've decided it's my new
way of shopping. Everything looks wonderful - it's going to put
a whole new complexion on the chore of ironing! Again, many
thanks for a wonderful service. Cheers,
LINDY NSW April 2009
Dear Carol
The cover and
underlay arrived on Thursday. I fitted it yesterday and it is
fantastic! The color is exactly what I hoped! Thanks for your
communication and care and hope you are enjoying your Easter?
Regards
JOANNE VIC April 2009
Hi Carol
The package
arrived on Friday and I'm very impressed with everything. The
new ironing board underfelt and cover have been fitted and work
exactly as described - definitely worth every cent. And the shoe
bags are just what I was looking for so they have a trip to
Europe to look forward to in June! Thanks so much.
RACHEL NSW April 2009
Hello Carol
I received
the lovely bay leaves and bookmark..;) Very sweet of you to
send a thank you. My mother in law loves her ironing board
cover and we too are still very happy with ours. Have a great
weekend.
MELISSA ;) NSW April 2009
Dear Carol,
Thank you for
the very quick arrival of my Fitz Like a Glove ironing board
cover and felt underlay which were easily fitted onto my ironing
board and had me ironing within minutes. When the opportunity
arises, you may be sure that I shall recommend Fitz Like a Glove
which turns ironing from a chore into a pleasure.
Kindest
regards,
ROBYN ACT March 2009
Dear Carol
I almost
didn’t open up the parcel from you with the felt but I am so
glad I did. Thank you so much for the sweet little gift of the
ironing cloth. I have never had one before so I will look
forward to the next time when I need one. Would have to be an
improvement on a man’s hanky. Best wishes to you and Victor on
your very successful business which has come about because of
your commitment to detail and professionalism. Well done.
THELMA WA March 2009
Hi Carol
Just wanted
to let you know the cover arrived the following day. I couldn't
believe how prompt Australia Post was. Thank you very much - it
is perfect. Cheers
BEVERLEY NSW February 2009
You guys
ROCK!
I haven't
even SEEN this fabled ironing board cover yet but by golly I'm
about to place an order for one. I've read enough to convince me
that this is the only way! How utterly brilliant to create top-quailty
products by employing people with disabilities. Good on you! I
only wish more people were brave and persistent enough to set up
a business like yours (not to mention to write so damned well
about it; I edit for a living, believe me I know!). Keep up the
good work. I would wish you luck but I don't think you need it!
Best regards,
ALEX NSW February 2009
Hi Carol,
The best
feedback you can have is a returning customer so here I am. I
loved my new ironing board cover so much I am now buying one for
my 86 year old mother-in-law who insists on doing her own
ironing. I know it will make her ironing job easier. In the
couple of months that I have been using my ironing board cover
it has transformed my ironing experience to being an absolute
pleasure. Not many people can boast that about ironing. Thanks
MARILYN VIC January 2009
Carol,
Many
thanks...the ironing board cover arrived this afternoon, well
ahead of schedule. My husband Rob, says he loves tension
structures...he’s a materials handling engineer (builds really
big conveyor systems) he was so enthusiastic about the cover I
let him install it. He was very impressed (unfortunately it
didn’t extend to any help with the ironing). I had to give it a
try immediately and it is wonderful.....I used to spent most of
my time arguing with the old cover ...this one is just a dream
to use. Thanks again for the cover.
MARILYN VIC December 2008
Carol,
I had notice
of the arrival of a receipted parcel at the PO yesterday, and
picked up the parcel – which proved to be from you – today.
This is just to acknowledge its receipt, and to tell you that I
am delighted with the products. The “log lugger” is even better
now than when we purchased ours from you: I love the inclusion
of the bars which not only strengthen, but will provide
shaping. And the size of the lugger is bigger too! And I
think our grandson will enjoy his truly masculine-looking
laundry bag – and may even use it! I certainly will spread the
word whenever appropriate. I think that yours is an
organization which merits wide publicity. And your
“personalized” approach is very appealing!! Best wishes to you
and those with whom you work. We hope that it is a good
Christmas – and a wonderful New Year for you all.
MARCIA NSW December 2008
Hi Carol,
Thank you for
parcel which we picked up yesterday. All looks terrific and the
Brass Bristle Brush is a success. After I pick up the best bread
available here we will try the Kanimbla Olive Oil tonight.
Thankyou for everything and we wish you a fun xmas with friends
and/or family and all that is good for 2009. ciao,
MIEKE NSW December 2008
Dear Carol
and Victor
The parcel
arrived yesterday right on cue! My friend John's came at the
same time and he is very pleased with it, couldn't put it on
quickly enough and was thrilled with the result! He is such a
good friend and was very good company for Margaret before she
died; would sit and talk to her for hours - which was great.
Hope you have a very enjoyable Christmas and 2009 shapes up well
for you !
Fond Regards
HELEN NSW December 2008
Dear Carol,
I am just
letting you know how I found out about you.I must have bought
one from the guide dogs many years ago and since then have
ordered another one. This now has a hole in it so I have now
ordered my third. This time I went online and purchased a set
that includes the underlay , cover and ironing sheet. What a
wonderful idea. I always make sure that when I start my ironing
I have a hanky close by to use - this will be no more. Also by
ordering online I got to choose my own colour - I have always
been given a green one. Thank you
MANDY SA November 2008
Carol,
Just to let
you know that my parcel arrived safe and sound. Thanks for the
prompt and gracious service. Blessings,
SUE TAS November 2008
Hi Carol,
I am the
pharmacist that you were talking to today (28/11/08). I was
able look at your website tonight and read some of your blogs.
I have to say, I found your story inspirational, thank you for
brightening my day.
GAVIN NSW November 2008
Hi Carol
Thank you for
your help. I received the parcel on Friday and am very happy
with the products. I won't go so far as to say it makes ironing
fun, but it does make it so very much easier! I will certainly
be recommending it to friends and family.
Kind regards,
INEZ QLD October 2008
Hi Carol,
As always
everything is spot on, the cover is perfect. Hope you continue
to have the success you all deserve, well done. Best regards,
DAVID NSW October 2008
Hi Carol
I received my
new ironing board cover last night, thank you! I will fit it
tonight, and can you believe that I can't wait to iron something
to try it out! I found your company through Google! Kind
regards
JULIE NSW October 2008
Carol,
I found out
about you originally from the Essential section of The Herald
last year. I was in an 'ironing board cover crisis' and I rang
and spoke to you. I subsequently ordered two covers and an
underlay and have had no problems at all. The product is
fabulous! Thanks,
MAUREEN NSW October 2008
Barry thinks
your all size (big men little women) apron is ”bloody
fantastic”..thought I’d let you know!
VALERIA WA October 2008
Hi there
...the
ironing is all done. with a grin on my face. Love the new
cover. Everyone should have one. Lol Quite alright to say how
much I love it.
SHEILA VIC September 2008
Carol,
Just to let
you know the new ironing board cover is great! Even our cat
likes it, although she must learn to keep her claws out of it
:-) Cheers,
KEAN NSW August 2008
Carol,
This is
without a doubt the best ironing board cover I have had in 39
years. It is great and I will be telling all my friends about
it. Thank you
KAY NSW August 2008
I have bought
several Fitz like a Glove, for myself and my daughter. I bought
my first one at Lincraft so you can see how long I've enjoyed
using them. (if ironing could be called enjoyable). It is your
fault I haven't bought any recently because they last so long.
Thanks for a great product.
JANN WA August 2008
Dear Carol &
Victor
I bought my
Fitz Like A Glove ironing board cover from you when you had a
stall in Greenwood Plaza, North Sydney. I'm not sure of the
exact year, but I was working in North Sydney at the time, so it
was between January 1995 and July 1998. After all that time, a
few washes and much use, the fabric has finally worn through in
one tiny spot. Amazing! A few years later, when a neighbour
constantly complained about the poor quality and fit of her
ironing board cover, I bought one for her (and a spare for me).
I know she has gone on to buy more for members of her family.
I have just placed an on-line order for a new Fitz Like A Glove
(and new underlay) and I know it will be of the same excellent
quality and fit as my original. You may wonder why I needed
another one when I had a spare? My son “stole” it when he
finally moved out of home permanently and “couldn’t cope” with
the ironing board cover his girlfriend had. Actually, he begged
me for it and I gave in! Congratulations on your remarkable
products; I wish you continued success. It’s the simple things
in life that make us happy, isn’t it? Best wishes
HELEN NSW August 2008
I originally
heard about your product in a Patchwork magazine. I purchased a
Fitz like a glove cover about 5 years ago and just recently a
small tear arrived that grows each time I use it so I am now
buying another of your covers as there is no other product on
the market I would consider. As you are aware patchwork quilters
do iron alot and so reliability is key for me. Thanks for such
a great product.
BRONWYN NSW August 2008
Carol,
We received
our fitz like a glove. It really is a far better product than
anything I have been able to find in stores here in the
Washington, DC metro area. Your product fits my “vintage”
ironing board (family pass down). It really makes ironing much
easier. Have a great weekend.
HAL USA AUGUST 2008
Dear Carol
I find your
ironing board covers the best ever! Hence I am stocking up! I
recommend them to friends too. Cheers and thanks
JULIE NSW August 2008
Hi Carol
I just wanted
to let you know that I love my new ironing board cover. My
board came originally with a flimsy cover and a foam underlay
that had actually melted in parts to the board and had to be
peeled off. The new felt underlay is thick and luxurious and
fabulous to iron on and I love the crisp white cotton cover.
It's so much easier to iron without having to readjust the cover
the whole time. And it looks great too. I am thrilled with it
and will definitely recommend it to everyone.
Kind regards
AMELIA NSW July 2008
Dear Friends:
I ordered a
"Fitz like a glove IBC" at the beginning of July 2008, imagine
my surprise when it arrived 7/9/08. As soon as I got home, I
opened it (practically tore it) and to my amazemen, another
surprise - a very well made IBC. Both quality & workmanship
beyond my expectations. For the past 25 years I've made my
covers from whatever I could get my hands on. The last cover
flimsy, wrinkly & cheaply made, bought from a from a sewing
notions place. Each time I tried to iron, it was a nightmare.
I'd given up. I was visiting one of my favorite sites Pattern
Review.com saw your cover, ordered & looking forward to a well
pressed shirt. Eureka!! Please share this with Victor, Victor's
mother and last but not least, each of your workers that take
part in a well made product, a rarity nowadays. Be assured of my
continued patronage & referrals. Most sincerely,
CARMEN USA July 2008
Hi Carol
I have
received my ironing board cover and underlay from you and i am
thrilled with it. I would like to order the Brass Bristle Brush
from you. Best Wishes
MAGGIE UK June 2008
Thanks Carol
for your help with my gift. I know Diena will be delighted with
your wonderful product. Yours,
AILSA QLD June 2008
Dear Carol
and Victor
Just wanted
to let you know that the postman brought the ironing board cover
for my Dad to the door just before 1pm today. It is perfect.
Firstly, thank you so much for the prompt posting and for being
so friendly and professional. Secondly, it was so nice to
receive the pressing cloth as a gift for dad. He will be
impressed. He will make a comment along the lines of "that's
what I call good old fashioned service". I will fit the cover
and underlay for him later on this week. Then surprise him with
his gift. Nice little touch! - thanks again. Lovely doing
business with you.
BARBARA NSW June 2008
Thank you
Carol
I received my
parcel on Wednesday and promptly got rid of my old cover and
foam underlay. Then, with very clear instructions, I had your
product on my board and in use in no time at all! Can't believe
I'd ever say ..."I look forward to ironing". Will the novelty
wear off? Many thanks for an excellent product and wonderful
customer service. I will have no hesitation recommending 'Fitz
Like A Glove' to my friends. Kind regards
LYN NSW May 2008
Dear Carol,
Just a quick
note to let you know the Fitz Like A Glove ironing board
cover+felt+cloth arrived in Friday morning's (18/4/2008) mail.
I gave my Mum's 40ish year old Frazer board a thorough
spit&polish and put on the cover which fits snugly and
perfectly. Apart from a few age spots on its legs, the board
with its new cover looks as good as new, and should be good for
at least another 40 years. My dear Mum (recently departed)
would have been very pleased with the result.
I must thank
you for your rapid and helpful reply to my query through to
final receipt of the parcel within four days of order placement
- superb. It is very refreshing to find someone like you Carol,
enthusiastic and passionate about her chosen field of endeavor.
Great old-fashioned and personalised service from someone who
believes in her products, but more importantly, someone who
makes a genuine effort to please and satisfy the customer. Nice
little elegant touches included in the package - overall a very
pleasing experience - all businesses should operate in this
fashion, highly recommended. Kindest regards and the best of
wishes for enduring success for your business.
BRUCE NSW April 2008
PS. Hmmm,
now back to that mountain of laundry which needs ironing!
Hi Carol
Many thanks
for the new Log lugger. I didn't expect to receive a new one for
a broken dowel but I can now see why you are still in business.
I much appreciate the GIFT and the fact that you take the
trouble to write a personal note with all your dispatches. May
you continue to prosper in your business and I will certainly
give you a
plug whenever I can. Thanks once again.
LYNNE NSW March 2008
Dear Carol,
The shoe bags
have met my expectations, they are sturdy and reliable and look
good. Buying from you was quick and efficient and I would feel
comfortable referring others. Regards
ROD NSW March 2008
Hi Carol
We bought
several things from you recently, including the Fitz Like a
Glove ironing board cover which is fantastic – the only thing
we’ve found so far to properly cover our unusually-sized ironing
board. I was looking at the laundry bags and note you’ve got
some blue tapestry ones back in stock. Are you able to email me
a picture of the fabric so I can see what it looks like? Is the
other option the chocolate brown plain one or are there other
colours or patterns available at the moment? Many thanks
Rhiannon
RHIANNON,
I don't have
images, but will put samples in the mail to you today. Take
care, CAROL
Hi Carol
The samples
have just arrived – thank you very much. The navy is especially
nice; if you could put it on hold I’ll do an online order now.
Many thanks
RHIANNON NSW March 2008
Hi Carol
Have received
everything and all is great. I want to order 1 more set
please. If you still have my credit card details, could you
send me one more. I have a friend and I want to give it to him
for his birthday. Thanks again.
MICHAEL NSW March 2008
Hi Carol,
Thanks for
this confirmation, I look forward to stable ironing. I may have
seen your product at exhibitions, but also in magazines. The
most likely would be Australian Patchwork and Quilting and I
knew that there was someone making a quality IBC in the context
of providing work for people with disabilities and that you were
out of the metropolitan area, so I googled and found you.
Thanks
JANN NSW March 2008
Hi Carol
The parcel
arrived promptly as always. We have been using the iron board
covers for sometime now and find them great, particularly as the
ironing for the B&B is constant. Thanks for keeping us informed
of your other activities. Thanks and go well, Stuart
GREEN GABLES BED AND BREAKFAST NSW March 2008
Thank you
Carol,
It arrived
about 1.00pm today, in good order and delightfully packed. Just
loved the lavender – you couldn’t have included anything nicer
for me. I look forward to reading the blogspot sometime too.
Again, thanks. Regards
JANN NSW March 2008
I
received my ironing board cover and love it and I will be
passing on information about you and your efficient and lovely
service.
MARYANN TAS March 2008
Hi Carol
Thanks so
much for the parcel of goodies – my ironing board is now a
pleasure to use, so thanks very much. Regards,
JAN SA March 2008
Carol, like
you said I would love this ironing board cover. I iron for a
family of four, all adults. We have become spoiled having just
about everything ironed. I’m retired and for some odd reason I
love to iron. I have my Mothers old ironing board which the top
is made out of wood, she received this as a wedding gift in
1938. The cover fits great and provides me with a ultra smooth
surface. My iron glides across the cover, making it so much
easier to iron. Thanks Carol for this great product. I will be
ordering another one to have on hand in the months ahead.
THOMAS USA February
2008
Package
arrived safely, ironing board cover is on & worked beautifully
today. So much more superior than the commercial ones!! Thanks
again, Kind regards,
LILLIAN NSW February
2008
Hello again
Carol,
I just gave
my sister the green cover and she is thrilled, so once again,
another happy customer. Kind regards
CHERYL NSW February
2008
Carol
Just
thought I would let you know my daughter really appreciated my
gift of the brass bristle brush. She was a bit sceptical as she
had tried other brushes. It is absolutely fantastic, can't
believe how great it is and how much hair it picks up. Everyone
is delighted particularly Hercules (the beagle) because he can
join his owners on the lounge) . Regards
HELEN NSW January
2008
Just
wanted to let you know that I found another good use for your
Brass Bristle Brush.It helps lift impressions from the
carpet…doesn’t remove them completely but certainly speeds up
the recovery process! Just thought you might like to know about
that discovery! Hugs
MARY ANN USA January
2008
Carol,
I bought
one of your ironing board covers so many years ago that I can't
remember when it was! I think I bought it from you at a stand
you had at one of the shopping centres here in Dubbo, but
honestly can't remember whether that's right. It's been a
brilliant cover - never moves and rides up like the ones that
used to drive me insane. It has also worn incredibly well. I
was quite comcerened when it started to wear out, as I had no
idea whether your company still existed, or how I would find
you. Fortunately, I used Google, with the search words "ironing
board cover laced". Yours was the first site that appeared, and
I remembered the Fitz Like a Glove name. I cheered! Thanks for
making such an outstanding product, and I'll look forward to
receiving my replacement cover shortly.
RHONDA NSW January
2008
Carol
I received
the parcel on Tuesday. Thrilled on how well the cover fits and
somehow the ironing doesn't seem such a dreadful chore to do
anymore. Thank you for the friendly chat we had on the
telephone and your excellent service. Cheers
BETTY NSW January
2008
Dear
Carol,
I'm so
sorry I never told you how happy Ellie was with my gift. I've
never seen anyone so thrilled with an ironing board cover! She
even showed it to friends when they came to visit. Thank you
for the best shopping experience I've ever had! Happy Holidays
and Happy New Year to you and yours.”
BEVERLY
USA December 2007
“Hello Carol
Thank you for your email....it is nice to know that you care
what your customers think! My answers to your questions follows:
1. I am very happy with my ironing board cover and it is holding
up to all my expectations. I was looking for one that did not
"move" when I needed to drag something big across the ironing
board because I am a quilter and iron lots of big quilts. My
Fitz like a glove cover is perfect.....it allows me to drag
quilts which ever direction I like to iron them and the cover
does not move a fraction...........wonderful.....saves lots of
frustration!!!!!!!!!!!
2. The thing that I like best about my Fitz Like a Glove ironing
board cover is that it does what it says it will do.....that is
...NOT MOVE, SLIP, BUCKLE, CREASE etc. it stays in place
perfectly.
3. I was very impressed by the prompt service in receiving my
order and the little extras you included...........I believe you
are a trustworthy organisation and can confidently recommend you
to my friends…..I do trust you…
Wishing you the best in you business. Merry Christmas and Happy
New Year”
Robyn,
NSW December 2007
Dear Carol,
Thanks for your email and the beautiful shoe-bags. Are you also
delivering to Europe, I am moving back to Vienna, but might get
some more bags in the future? Thanks
Michael
NSW December 2007
“Hi Carol,
That's fine about postage and packaging. No, it's not a gift for
Barbara. She's actually going to bring it to Ireland for me at
Christmas. It sounds a bit weird, it's a present for my
boyfriend. He has searched everywhere for a cover to fit his
ironing board but can't get one. He said if he was to only get
one thing for Christmas this is what he would want. (This sounds
very nerdy I know! He's normally mad as a hatter!). Anyway I
just went on Google looking for ironing board covers and yours
sounded great! I never thought I could learn so much about
anything so simple. He will be delighted with both me and the
cover! Thanks for the email, Kind Regards,”
Emer,
Ireland December 2007
“Carol,
I know that an email came from you some time ago and now I
can’t find it but….it seems to me that you had requested
information regarding our use of the brass bristle brush…..which
I do love. The only problem is that I can’t even find it when I
need it….it seems to ‘travel’ and not put back where it is
supposed to be kept! I have learned that there are some fabrics
that need to be brushed with caution but it is great on rugs and
the more hearty of fabrics…such as a hefty velvet or napped
fabrics as well as the rugs. Great invention especially for
those of us with long haired cats and sewers!
Hope all is well with you…I love seeing the photos of your
property on your website…looks like heaven! …Take care and all
the best. I sure hope that your sales are doing well ….I still
love my ironing board covers and the brush too…think of you
often as those items are in use! As always”
Mary Ann Texas USA November 2007
“Hi Carol
I have just received my ironing cover and could not wait to put
it on. It sure fits like a glove and I can't wait to try it out
tonight and iron. Thanking you for your prompt service.
Linda
NSW November 2007
“Dear Carol
-
we haven’t managed to wear out the brass brush yet in spite of
our best efforts;
-
it gets rid of dog hair!;
-
I look forward to our annual chats;
-
I refer you to people at least once a year and imagine that
will continue. If one is in the market for the items you
sell, it is hard to go past you and your products.
I don’t recall when we last chatted Carol, but it was an
enjoyable experience as usual… Regards, Denna PS have to
examine my Xmas shopping list and see if there is anyone else I
can give a log-lugger to!”
Denna ACT November 2007
“Carol – My ironing board cover has arrived and is already
installed on my board. It fits perfectly! The ironing board was
my grandmother’s and has endured a series of ill-fitting covers
over the years since it’s quite old and clearly no longer of a
standard size. So, finding your cover that fits so well is a
real treat. As to how I found you, I went to Google, typed in
“ironing board cover” and I think first on the list was your
website. I found your story so appealing and your description of
the product so perfect that I couldn’t resist. Well, I resisted
a while because the cost of postage doubled the cost of the
product but in the end, I treated myself in honor of my Mom, as
I mentioned in my note. Just to complete the tale, I have
attached my Mom’s obit as it appeared in the Brisbane paper
recently. I think your story and company are wonderful and will
certainly recommend you to others.”
Lucy USA November 2007
“Dear Carol,
Thank you for your email. We (ironing board cover, felt underlay
and me) are doing well. The underlay has lost a little bulk and
I have gained some.
The Fitz Like a Glove cover is still going strong despite the
bashing I give it. A lot of non-ironing gets dumped on it - it's
sort of a temporary desk space. I am ashamed of this, but
ironing boards are easy to move out of the way and are always
just the right height. In answer to your 4 questions:
1. Yes I am getting the wear I expected.
2. Shrinkage - the (5 years old) underfelt has shrunk a bit but
not as much as most do.
3. I like the personal touch & your obsession with quality
products & the fact that you are supporting people with
disabilities.
4. Yes - I am comfortable referring you to friends.
Thank you for the Gift Certificate. Kind regards.
Wendy
NSW November 2007
“Just a quick reply I did a Google search for ironing board
covers and yours came up. I had a look at a few others but kept
going back to yours it sounds like just what I need. Thanking
you”
Linda
NSW November 2007-12-04
“Carol
Thanks for the reminder.
Answers to questions.
1. Yes I am getting the wear from the cover. Thank you.
2. I like the way it fits onto the ironing board and holds firm.
3. I like your service and the way you package the purchases. We
are made to feel very special. Thank you.
4. Yes I have mentioned you to friends.
Thank you for reminding me about the gift certificate. I will
get back to you if I want to use it. Thanks again.”
Karen
NSW November 2007
“Thank you for your e-mail. I will now respond to your
questions:
1. I most certainly am getting the wear from my Fitz Like a
Glove Ironing Board Cover. One of the best items I have ever
purchase - it is fabulous! I still have my original on the Board
which I purchased many, many years ago. I purchased one last
year for my daughter-in-law and she too seems very satisfied
with it.
2. I just love it because once put on the Board, it does not
move!
3.I have found the service you provide excellent and furthermore
your product is as good as you claim - which unfortunately is
not always the case in advertising these days.
4. I would have no problem in referring this product to friends
and relatives.”
Doris
NSW November 2007
“Thanks Carol - I certainly am enjoying the ironing board cover.
It's a fantastic product - well done! Regards,”
Andrew
NSW November 2007
“Hello Carol,
Just thought I would send you a quick note. I have had my new
ironing board cover for almost a year now…I can honestly say
that I wonder how I lived without it before. No more having the
cover roll up as I move fabric over it to iron the next
spot...what a relief to not be frustrated by that any
more...Love the product! Thanks again for a great product and
excellent customer service. Very satisfied customer, expat
living in Malaysia”
Debra
Malaysia November 2007
“Carol,
Thanks so much! My cover arrived on Monday and I put it on that
evening. I told my fellow sewers on Sunday at the Newborns In
Need work meeting that I had won second place in the Pattern
Review Charity Sewing Contest and I was getting a new ironing
board cover. I've been telling some other sewers about the cover
I was getting. Now that I have it, I can take the picture along
with me to show everyone.
Thank you for supporting the Charity Sewing Contest, it's nice
to receive a reward for something I try to do on a regular
basis. Right now our group is working on putting together 300
Christmas totes to deliver to the hospitals in our area next
month. Each tote will include a receiving blanket, gown or
sleeper, hat, booties, burp cloth, toy, bracelet, onesie, and a
flannel stocking that can be a Christmas tree ornament. Some of
the items are sewn, most hats and the booties are knitted or
crocheted. We have a lot of volunteers working on getting these
items together! Thanks again!”
Janet
USA November 2007
“Hi there - Chris from Talafarmstay at Tyalgum here, just
writing to say how happy I am with the ironing board cover. I
was thinking kind thoughts of you, and our recent business
transaction whilst doing the ironing yesterday. I was preparing
the starched damask napkins for our next dinner party, and the
job is actually quite pleasant now, thanks to your timely
invention.
By the way, several of our guests have commented on the crisp
linen sheets and pillow cases - I dry them on the line after a
light starching, then press them with some eucalyptus oil added
to the water in the atomiser. Always a good result. Cheers and
best wishes”
Christopher NSW November 2007
“Thank you so very much Carol!!!! My ironing board measures 18W
x 52L. Could you please dispatch my order for the standard size
ironing board cover (in white, please) and the felt underlay.
Your customer service is impeccable!!!! I can't Thank You
enough! Best regards,
Margaret USA
November 2007
“Hello Carol,
I just received the post. I will be using it soon and it looks
beautiful. I love the colour. Am so excited to use it.”
Jessica
USA November 2007
“Hello Carol,
I bought an ironing board cover at the Murrumbidgee Field days -
I think it was in 2001 and have used it constantly since. It
finally gave up recently & started to rip. Shows its a great
product. I'm looking forward to getting the new one - I love
yellow which I don't think was available back then. Regards”
Jan NSW
October 2007
“Hi there,
Recently Valeria Rocco from Margaret River presented me with one
of your excellent ironing board covers. I had to let you know
how great it is. It has made ironing more pleasurable for me.
Keep up your good work.”
Bruce
WA October 2007
Email
Received From Penny on Saturday night, September 22nd
2007
Subject- Fitz Like A Glove Disaster
“Good evening,
I'm having a minor crisis here today - after threats of death to
my 6 year old if he opened the nail polish bottle… well, now my
beautiful ironing board cover (which I love) has a glittery
burgundy nail polish stain right in the middle. Have you any
suggestions aside from dabbing eternally with nail polish
remover (which is not working all that well)? I'm a bit worried
that leaving it still quite prominent and them ironing over it
might do something horrible to my clothes.
Regards,
Penny
My
Reply To Penny
PENNY
This is a first!
First, take
your cover off the board so the nail polish doesn't penetrate
into your underlay. And definitely don't iron on the nail
polish. You'll just set it so it can't come out. Second, we need
to experiment here, so will get back to you tomorrow. Third,
don't kill your son. Childhood is about experimentation and
pushing the boundaries. Think back to your childhood. I'm on his
side. As a child, my parents wanted to kill me a gazillion
times, but once I reached adulthood, they were grateful they let
me live!!!!! You'll hear from us tomorrow.
Take care,
CAROL
Reply
Again To Penny On Sunday Morning
PENNY,
The only solvent that will remove nail polish from fabric is
acetone. All my nail polish removers contain acetone and one
also contains acetone and amyl acetate, another recommended
solvent for removing nail polish. Which is why I've never had a
problem removing nail polish from fabric.Your nail polish
remover is perhaps the safer and softer approach, acetone free
nail polish remover. You can purchase pure acetone in small
quantities from hardware stores and some chemists. It's handy
to have around the house, in a safe place, away from 6 year
olds, because it removes paint, varnish, lacquer, melted plastic
and adhesives from items. Here's the best way to approach this.
Please keep in mind it takes some time to remove the polish
because you can only do a little bit at a time, to prevent the
polish from smearing and spreading. First: If the polish is
quite hard, soften it first with a hair dryer. Second. Lay the
spot face down, on a hard surface, over a layer of paper towels.
Third: Working from the back, dab the acetone on IN SMALL DABS
with cotton wool. Change the cotton wool frequently to keep it
clean. You have to keep dabbing until the polish is completely
removed. Fourth: Once the polish has been removed, clean the
area with a small amount of methylated spirits. This works as an
antidote to the acetone. Like removing paint from brushes and
then washing them in soap and water. Fifth: Soak the cover
overnight in a laundry detergent solution and wash
the next day. I'm not sure if the Buttercup colour will stay in
with this approach, but as you're dabbing in a small area, it
will limit any discolouration from spreading. I use this
technique when I spill nail polish on fabric and it has always
worked for me. I just needed to check my bottle of nail polish
remover to see the ingredients and also check my gargantuan
library of stain remover books! The secret ingredient is the
solvent acetone. Penny, please let me know how you go. It's a
pleasure to be able to help you with this. Take care,
CAROL
Reply
From Penny on Sunday Evening
Thanks Carol,
Yes, the nail polish remover I grabbed in haste is one which is
acetone free, and hasn't been terribly successful. Hubby's at
the supermarket at the moment, and will hopefully get some with
acetone. Extra frustrating as we've temporarily moved house for
a few months and left lots of stuff behind at the "other" house,
including (of course) the acetone nail polish remover - after
all, why would I need it?
And yes, I won't kill my son, tempted as I am. My mother often
comments that she's glad she didn't kill my brother when he was
young - he's now very handy for reaching high things, lifting
heavy things, and fixing computers.
I'll let you know how I get on. It had gone through to the
underlay, but only barely - it's a slight discolouration on the
underlay, probably not enough to worry about, though I might try
a quick dab with the nail polish remover to see what happens.
Cheers,
Penny
Reply
From Penny On Thursday Morning
HI again Carol,
Just thought I'd update you on my progress - the acetone nail
polish remover worked much better than the other stuff, and had
the nail polish out in less than 10 minutes. I didn't have any
metho to hand (everything I need is always at the "other" house)
so I had to skip that step - also didn't use the hairdryer
because I don't even know where it is! I ended up soaking it for
nearly 24 hours, as we lost power for a while so I couldn't use
my machine (it never rains, it pours!). But in the end, it's
come up quite well - there's no nail polish colour left, just a
sort of pale grayish mark where the polish was, which is
probably only noticeable because I know it's there. There
doesn't appear to be any loss of the buttercup colour, phew.
Thanks for your help - it seems the acetone was indeed the magic
ingredient, despite what I'd read in my hasty search through
internet stain removal web pages!
Now next
time someone asks you in a panic, you'll know the answer
straight off! Cheers,” End of story: Fitz Like A Glove Disaster!
Penny
NSW September 2007
“Received yesterday Carol, September 17, in great shape and
ready for family distribution – daughter and daughter-in-law.
From the Gold Coast to Kulnura we are all very happy with your
product. Thank you! Take care
Lorraine NSW
September 2007
“Thanks Carol. You were right - it fits perfectly!”
Jen QLD
September 2007
“Dear Carol,
My "Fitz Like A Glove" ironing board cover has just arrived, and
Norman has put it on to the ironing board. Yes, it is as tight
as a drum, and looking good. Ironing is about to begin! The
lavender was much appreciated. Many thanks,”
Irene
WA September 2007
“Dear Carol,
The package arrived on Friday, August 31 - just one week after
you sent it! I haven't opened it yet since it is a gift for my
sister-in-law, Ellie. I expect to see her in a few days and I'll
send you a note then. Just as a reminder, I found out about your
company by searching the web for a cover for a small ironing
board.
Thanks you so much for your prompt service.”
Beverly USA
September 2007
“Hi Carol,
Thank you very much Carol. I received my great ironing board
cover and underfelt yesterday and immediately fitted it on my
board and ironed for the rest of the morning. It is certainly
the best cover I have ever used and it was a pleasure to do the
ironing….the cover is so snug and fits perfectly and I can't
begin to tell you just how thrilled I am with my purchase. I
will certainly be highly recommending your product to my family
and friends.
I have just read your amusing articles "The Ironing Board Cover
Lady" and had a good laugh. Congratulations and thank you
again,”
Faye
NSW September 2007
“Thank You for your prompt response. You asked where I found out
about your website. I found it on ''GOOGLE''. I have seen
so many other ironing board covers before but your product
caught my eye. Not only did the product seem better quality than
others but it is made by handicapped people. My 14 year old son
is also handicapped physically and mentally, so this is one way
I can say Thank You.”
Matthew
USA September 2007
“Carol ,
Thank you – I am delighted with my ironing board cover and your
services. Thank you.”
Gillian NSW
August 2007
“Dear Carol,
Doesn't time fly! Things are going well - though I suppose the
ironing board cover needs a wash! My husband really loves his
log lugger - he tells everyone who comes what a little wonder it
is - and he thinks two would be nice - one each for the two
fires he lights regularly. So I'll order him another. Keep up
the good work.”
Carolyn
VIC August 2007
“Dear Carol,
The Log Lugger arrived yesterday! The hug was duly delivered. It
produced a name transformation - 'log hugger'! I think he's
spoilt having one for each room - but he is delighted. More
power to you. Best wishes,”
Carolyn
VIC August 2007
“Dear Carol,
Thank you for your speedy response. I have placed an order for
the ironing board cover, the felt underlay, and the pressing
cloth and I am looking forward to presenting them to my
sister-in-law.
You've probably heard this before, but in this brief
correspondence and from reading your website, I feel as if I
have a new friend in Australia. All the best to you,”
Beverly USA
August 2007
“Hi Carol
Thanks for your message. You make me laugh, it was a good thing
that the ironing lady left, and my covers are doing great just
as you said they should. I have no idea what on earth she did
but never mind it’s all good now as I have someone else helping
me.
We have been purchasing your product for about 10 years now and
I still think they are great. Please take care and I will
definitely be in touch when we need new covers.
Many thanks for your wonderful customer service. Cheers”
Lauren
NSW August 2007
“Hi Carol,
It's good to hear from you! To answer your questions:
1) The ironing board cover is showing no signs of wear at all,
and looks just as it did the day we bought it.
2) We love ironing on such a smooth surface without ever having
to adjust the ironing board cover and we love the way the iron
glides over the ironing board.
3) We loved the personal service and interaction, just like now
with this follow-up. We will be phoning you later today with our
order. Blessings,
Sue and
Fran TAS July 2007
Carol,
I received the parcel yesterday, thank-you. I have just finished
reading your Chapter 9. What a fascinating story. You are right,
six degrees of separation is very true. Bye for now,
Marilyn
VIC July 2007
“Dear Carol
My parcel arrived safely yesterday - many thanks! Love the
lavender - a nice touch and very soothing - makes up for having
to do the ironing! Cheers”
Ann VIC
July 2007
“Thank you Carol. The bristle brush has arrived and is well and
truly in use!
Cheers”
Bev NSW
July 2007
“Thank you for your speedy response, Carol. I have just ordered
my new ironing board online. If I can measure the life of my
previous Fitz Like A Glove ironing board cover in miles ironed,
then I reckon it has probably been to Broome and back! With
many thanks again, Kind regards,
Lynne NSW
July 2007
“Thanks Carol - I did receive the brass bristle brush and how
effective! Got a handful of Winston's hair although I'd hoovered
a couple of days ago. You give Daisy Mae a big hug for me. Kind
Regards,
Kay NSW
July 2007
“Hi Carol:
Thank you for contacting me about the Ironing board cover that I
purchased from you. I love it, it is without a doubt the best
ironing cover that is made. My friends thought that I'd gone a
little, looney to pay so much for it, and to order it from
Australia. I have had to wash it once and it washes great. The
pad is wonderful. I can not say enough good about it. The cover
still looks brand new. When mine begins to wear out I shall buy
another one. It is 12:40 Friday AM here, so I think I had better
go to bed. My best to you and yours.”
June USA June
2007
“Dear Carol,
I'm very
pleased with my new ironing board cover. The color is lovely,
just as you said it would be. I like the neutral, natural color
of driftwood and its soft, warm tone. Most importantly, the
cover fits exceptionally well; it does fit like a glove...
there's no puckering or excessive fabric. Many, many thanks!”
Erika
USA
June 2007
“Hi Carol
and crew.
I have
wanted to email you for quite a while, but the keyboard on our
computer has been faulty. We're up and running now, so I can
send you a big thank you at last. I recently bought 10 ironing
board covers from you, and had a very enjoyable phone
conversation with you.... I was the lady who told you how much I
loved the little touches you added to your deliveries - the
lavender and book mark and letters etc. Those personal touches
made it feel like I was getting a gift in the mail. I have given
away all but one of the covers now, and haven't yet checked with
my all my friends to see if they love them as much as I do my
own. I know they will. Anyway I just wanted to tell you that you
have a wonderful product and I do love the way you do your
advertising and marketing. Keep up the good work and I look
forward to contacting you in the future too.
Thank you again.
Kind
regards.”
Linda QLD May
2007
"Hi Carol -
Wow, what a read! It's raining cats and dogs and I'm about to
get back on my trusty Elna and, there is my Ironing board cover
just waiting to be fitted. What a nice day I'm going to have.
Thank you for the prompt service. First and foremost though, I
just had to spend time reading about you and Victor, and all
your very interesting and funny stories. What a great attitude
to life you have, and, of course, you're reaping the benefits.
Could go on and on but will just say, "Give my love to the dogs"
and how about more info on them? Love,”
Kay NSW May 2007
“Thanks
Carol!
it is very
good to use, I can’t believe how long I put up with its
predecessor! Cheers”.
Julie NSW May 2007
“Hi Carol,
I received
the ironing board cover yesterday. Perfect fit, my husband
helped me in cutting the wool underlay and putting on the cover.
It is great!!! It is the best ironing board cover I have ever
used. Thank you so much for your suggestion on getting the pure
wool blanket for underlay, I picked up one for $8.00 at the
Anglicare Shop.
Thank you
for including a lot of information about your company. I am sure
my friends would be interested in your products and I will be
happy to show my mother in law the cover. She has been looking
in the shops for ages for a cover that would fit but to no
avail. I am sure she will be very happy too.
What would
I do without the internet and the Google search. Thank you
very much again and I wish you and Victor all the best.
Regards,”
Teresa
NSW May 2007
"I have read the story about how you started up in business and
think you are very lucky to have found your niche. All your
products look very impressive and I am very happy with the
ironing board covers I have purchased - the present one is still
in very good condition thanks to the first felt underlay I
purchased. The philosphy of your company is fantastic. I for one
grow tired of buying overseas made products that may be cheap
but just don't last the distance which in the end is false
economy and environmentally unfriendly. The little personal
touches like the sprig of lavendar, bookmark and handwritten
note are also appreciated.
Kind regards"
Monika
NSW May 2007
“Hello
Carol
Just
letting you know that I have today received package - thank you.
I look forward to trying it out and will let you know. Your
customer service is exemplary - loved the little touch of the
lavender and book mark. I'm jealous - sounds like you have a
lovely lifestyle in the country. Cheers.”
Karen NSW
April 2007
"Hi Carol,
My
fitzlikeaglove was delivered to me this am and I feel a renewed
vitality. The lavender wafting out of the parcel made me want to
leap into the car and drive as far from the City as poss.
However of course sanity prevailed. Many thanks.”
Caroline NSW April 2007
“Carol.
You're a real sweetie, thank you for the shoe bags, they are
divine and dad will love them. Am spreading the word about your
business. Love all the little bits of info you enclosed and
especially love the piece of lavender in there. Will order again
soon. Thanks for all your help and for being so understanding on
the phone. cheers “
Sally NSW March 2007
"Dear
Carol and Victor, thank you so much for your prompt and
efficient service. My extra large ironing board cover arrived in
Friday’s mail. Took about 20 seconds to put on perfectly. The
previous cover was not worn out, the gumleaf colour will better
suit our country home and the size is so generous. Thanks again,
good luck with your business, I look forward to the opportunity
to shop again."
Meryl NSW March 2007
"Each of us has now had an iron on the
new cover - no comment whatsoever from 18yo male, 51yo male said
'Gee, this is good to iron on' and this morning I nearly emptied
the basket. Since ironing, with the exception of real table
linen, is not one of my favourite jobs, I think that is a very
positive sign.
Better than the new cover, I really enjoyed dealing with you. It
is a refreshing change to deal with someone who so passionately
believes in their product, and has such excellent customer
servicing skills. I will certainly be a repeat customer and
recommending you to others"
Jennie QLD February 2007
"thanks so much
for your lovely note, i popped on the cover i had ordered for
myself (to replace the dead one) again appreciate the small
pleasure of something that just plain WORKS!. You have a great
little business and i will continue to refer all and sundry to
you as often as possible."
Eve VIC January 2007
"The felt and
cover is just wonderful."
Fay NSW January 2007
"I read your
blog with interest. Your story is fascinating and it is
wonderful to hear about the success you have enjoyed."
Felicity VIC January 2007
"I am really
pleased with the design and quality of the ironing board cover
and amazed at the prompt delivery. By The way, my daughter has
Down Syndrome so Keith and I are Doubly pleased to do business
with your company."
Helena SA January 2007
"It is the only
cover I've ever used that actually works properly!"
Judith NSW January 2006
"We're
enjoying the new ironing board cover - my husband does his own
ironing and was most impressed. It was a great Christmas
present and I managed to put it on by myself (usually I'm
hopeless at that sort of thing).
I must say
that the main reason I finally got around to ordering one was
because of your user friendly website. The fact that you give
your customers a choice in how to order and pay for your
products made it so easy and quick for me. Delivery was also
prompt as Christmas was so close. Thank you for a fantastic
product that lives up to it's reputation and is Australian
made."
Susan QLD December 2006
"The Brass
Bristle Brush...is fabulous! We have a short-haired Persian
cat (the breed is called Exotic Shorthair) who still manages
to leave 3 to 4 cm hairs over the furniture and our clothing.
The Brush works just as you described - far better than the
sticky-tape rollers we'd been using previously."
Megan NSW December 2006
"I purchased the
cover because I have one on my ironing board which I have had
for more than five years. I am more than happy with it and from
my perspective it has lived up to its reputation! This one is
for a gift."
Doris NSW December 2006
"... your
pressing cloth will greatly contribute to my ironing pleasure.
The sweet shoo is already hard at work (!) and it too is just
beautiful. I am so glad that I saw your business referred to
in an article in Australian Country Style. Thank you also for
the personal touches. They added to a delightful shopping
experience."
Fiona QLD Dec 2006
"I will
be taking Mr Chin's Laundry Bag when I head out to Mudgee next
Thursday we are having Christmas at Mudgee.
I have been
using "The Hong Kong Plastic Bag" and Mr Chin's Bag will
be more classy."
Lyn NSW December 2006
"we are
loving the laundry bag and the space on the floor where the
horrible laundry basket used to be.
I would like
to order 3 x ironing board covers please in buff or something
natural."
Sophie NSW December 2006
I thank you for your speedy reaction and am most pleased with
your service. The ironing board cover is excellent. I was
zipping around the house looking for things to iron tonight!!
Hubby will be trying out the shoe bag on his next business trip,
but it sure looks nice. Thanks so much and you certainly have a
happy customer here in Mitcham.
Carolyn Vic November 2006
"I
am
delighted, Fitz Like A Glove is a very apt title, it is the
best ironing board cover I have had."
Marian NSW November 2006
"I got my
cover set this afternoon. It's all wonderful! I had
despaired of finding a cover for my slightly oversized board,
and the manufacturer (Polder) didn't have one. Your
cover truly "fits like a glove." I can't imagine how it could
be any better. Thanks so much for a superior product. (and
very quick delivery)."
Pat NSW November 2006
"I already have one of your ironing board covers.
Have now bought a second one for a friend of
mine as a housewarming gift. He irons all of his shirts
and I am sure he will find it so much easier with your cover. I
have been delighted with mine"
Susan NSW November 2006
“Wow! I can’t believe I get a whole new cover just because a
clip broke! Thank you so much! I might make the change to
Driftwood if that’s okay please! Sorry I’m a bit late and it’s
now Wednesday afternoon but next week will do. Again, thank you
so much. I love my Fitzlikeaglove! It’s the best cover I’ve
ever had and believe me I’ve been through quite a few in my 39
years of marriage! Cheers,”
Bev VIC October 2006
“Hi Carol,
I am
thrilled with my cover and even more so with the felt underlay.
I can't believe how different it is to iron on a firm surface
rather than the foam underlay I had previously. Thank you
again. Kind regards
Sarah
NSW October 2006
“An update from our place and another satisfied customer …Jude
fitted the ironing board cover this morning…talk about fitting
like a glove. Jude was so happy with the fit and the colour she
came and cuddled me while I was making a coffee. And if Jude’s
happy, I’m happy. Regards”
Andrew O'Keeffe Author, Great Bosses NSW October 2006
“Hi Carol,
Our new
ironing board cover has just arrived, and I had it set up and
tested within minutes. It's great and our vocabulary will
benefit greatly – no more words of profanity, only of
appreciation! Loved reading about the background to your
business - it's great to hear about work that brings personal
fulfillment as well as financial success. All the best,”
Janet
NSW September 2006
“Dear
Carol
The
package arrived on Thursday: the cover it now fully installed
and operational and the shoe bags are winging their way to my
Dad in Canada. Thanks for your kind and attentive service and
your wonderful products. Cheers”
Chris,
QLD September 2006
“Dear
Carol,
The parcel has arrived - with all the delightful trimmings - and
of course the ironing board cover does what you say it does. I
haven't had one that fits properly for years - and I like my
wide ironing board. The log bag hasn't been tested yet, but it
looks pretty good. I do appreciate well-made, functional
items. More power to you - I am sure this is the best way to
undermine the big retailers' view that the only thing anyone is
interested in is the lowest possible price. How did I find
out? Back from another fruitless search, I simply put 'ironing
board covers' into Google Advanced Search - and up you came. I
already buy a number of things, like really good jam, on the
Internet and I'm increasingly searching for things the local
shops no longer have. I think I shall send one of your ironing
board covers to my friend in Boston - who unlike me, has a real
battle with anything to do with the laundry, but is herself an
architect who redesigns spaces to provide universal access.
Best wishes,”
Carolyn
VIC August 2006
“Dear
Carol,
It arrived
safely yesterday by courier, and is a wonderful colour. An
advertisement in itself. We really loved the piece of lavender,
and the great work you have done on your brochure. Thanks for
your great service.”
Bill
NSW August 2006
"I am amazed
and captivated by your detailed and specifically focused
response to my email. It's as though I've travelled back in time
to a period in history where doing business with dignity, fair
discussion and respect for every potential customer was the norm
rather than the exception. However, by today's standards I can
already see that you are the exception. How can I possibly pass
on the opportunity to order from such a dedicated professional?
I shall go online to order at once. I have every confidence I
shall be delighted with your product and your service.
Cheryl USA July 2006
"Hi Carol,
I really would
like to thank you Carol And Victor For the wonderful ironing
board cover I purchased from you. Your service was excellent
with speedy delivery. ...........You even took the time to phone
me, even though you knew I was severely hard of
hearing........and for that alone, I thank you.
I love the
ironing board cover and it really does make ironing less of a
hassle.
Thank you both
for your kindness and prompt service".
Ann NSW June 2006
"Your parcel
arrived to my door at 7.30am this morning, great service from
Australia Post!........I had been trying to source a replacement
sunbeam ironing board cover for my sunbeam ironing board and I
was met with a great deal of disinterest from sunbeam stockists
and large department stores, I decided to do a little web search
and had the good fortune to come across your product.
This morning I
have a wonderful warm feeling about the product and the
purchase, one I haven't had from city shopping for a long time".
Maree NSW June 2006
"I received my
ironing board cover yesterday morning.......not even 24 hours
after I ordered it! It is fantastic.......I will recommend you
to anyone who needs a new cover and the felt is fantastic to".
Sue NSW June 2006
"arrived today,
fantastic service, great ironing board cover, will be
recommending it to my friends for sure, thanks so much".
Jo NSW May 2006
"I've received
my ironing board cover (thanks so much for the prompt delivery)
and I just thought I'd drop you a line to say that I'm delighted
with the purchase!
Fitz Like A
Glove? It certainly does!.
In fact, after
I had received the package I opened it up in the office and
showed it to everyone I work with - hopefully there will be a
few orders coming your way as a result.
Thanks once
again for your excellent product - keep up the good work".
Jason NSW April 2006
"delighted with
my 'glove', works a treat. I found you on the net when I was
looking for an ironing board, as soon as I spotted your item, I
knew that I really wanted a decent board cover".
Greg NSW April 2006
“Carol,
…If anything can make ironing bliss, your cover does. We all
want to transform the world. In a small way, you have. Thanks
for that.”
Peter NSW
March 2006
"Dear Carol
Thankyou so
very much for all your wonderful customer service. Pattern
Review members just rave about the wonderful ironing covers from
Fitz Like A Glove.
I will be sure
to let you know how much improved my dreaded ironing chores are.
It is true that excellent equipment makes for light work. Thank
you for the excellent equipment".
Marion USA February 2006
"I am writing to
you with great delight that I have at last found an ironing
board cover that does not wrinkle or come apart at the seams. I
am an 82 year old pensioner and have been looking for such a
thing for some time past. I do not know how long you have been
manufacturing such a product but it surely is a winner and
worthy of all accolades that have been settled on it".
Edward NSW January 2006
"Dear Carol,
I recently
purchased ironing board covers for my mother and myself. As you
predicted we both think they are fantastic. I would like to say
that although the product is great, the service and presentation
of it and accompanying paperwork was wonderful. Having come from
a marketing and advertising background, it surprised me little
that you and your partner have had so much success. In this
busy, impersonal world we are accustomed to, it is so refreshing
to receive such personal and friendly service. Once again,
'thank you and congratulations' and I look forward to dealing
with you in the future".
Sharon QLD November 2004
"I love the
concept of your business - personalised and caring. All the
best! PS: Nice touch having the hand written note on the
front!!".
Katrin ACT April 2005
"Hi Carol,
Thank you for
making the global village a reality. Being able to find you on
the web and place my order so easily was such a great thing. I
think the internet can and does get us back to a time when we
can purchase great products from great people".
Lynne USA May 2005
"Thank you for
such warm, friendly and prompt service. It is greatly
appreciated".
Rosi SA January 2005
"Dear Victor and
Carol,
Thank you for such
prompt service. Also for your very nice personal message. Your
product is excellent in every way. You are two very remarkable
people. Thanks again".
Evelyn NSW July 2005
"Hi Carol and
Victor,
Just had to let
you know I received my 'Fitz' at 8.45am this morning, less than
20 hours after placing the order! I am impressed with both the
service and the wonderful product. Also the dried lavender was a
nice touch, I feel I have met kindred friends".
Joan NSW August 2005
"Hi Carol,
WOW, I received my
ironing board cover and underlay today. Thank you for such a
fabulous, fast transaction. It is much appreciated. Almost feel
inspired to do some ironing!!!!! I will certainly refer you to
my friends as I have a lot of them!!"
Amanda VIC September 2003
"Hi Carol,
Received the
parcel. Kath was 'over the moon' and didn't waste any time in
replacing the old cover. She was very, very pleased with the
contents of the parcel. Very many thanks for your speed in
forwarding the order. The lavender was also much appreciated as
it is one of our favourite herbs".
Dick NSW March 2004
"We've had our
covers for several months now and just love them. We also
appreciate the sprigs of lavender in the pack - nice touch!
We'll be ordering again and recommending your company and
products to others".
Kristi USA November 2003
"Carol,
I would like to
say thank you very much for the new cover - we like very much. I
would also like to thank you for your prompt service - I would
call it gold medal service. I read about you in the many
magazines I buy every month. Thank you again".
Raema QLD August 2004
"Hi Carol,
This is to let you
know that my extra small ironing board cover and underlay have
just arrived. I've fitted the cover (easy!) and it's terrific. I
found out about your website from your ad in Stitches magazine
and I want to say it's a great website and your company is
really super. The service has been impeccable (and I love the
lavender too!) Many thanks and I'll be telling everyone I know
about Interface".
Felicity TAS February 2005
"Hello Carol,
I gave two covers
to friends this year. Keep up the good work and 'the cause' - my
HOPE is that this will always remain a LOCAL industry".
Maggie WA November 2004
"Dear Carol,
Thank you for
being so friendly on the phone - I enjoyed speaking to you. Now
I know why you're so successful in business".
Mary NSW March 2000
"Dear Carol,
Your personal
message really added to the pleasure of receiving my shoe bags
and has prompted me to write to tell you how successful my
original purchase of an ironing board cover from your firm has
been. After several years of use, it shows no sign of wear and
my only concern is that if it does eventually need replacing I
just hope you will still be producing a similar product. Good
luck".
Betty NSW September 2001
"Having been in
business (House & Garden), I was interested in your approach!
For someone like me who now lives in a small country town, it's
great to have mail order available. Your personal touch is
appreciated - & very important. The quality of the goods is
excellent - strong and well designed. Good luck".
Philipa NSW August 1999
"I recently
purchased one of your Fitz Like A Glove Ironing Board Covers
while in Australia. I am writing to tell you it fits my ironing
board and I am very pleased with its performance and appearance.
I was particularly impressed with its packaging and presentation
and your hand written note. I am a satisfied customer. Thought I
would write to tell you that this 'Aussie' product is a winner
in my home".
Jennifer NZ November 1994
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