".....and you can quote me"

letters, emails, cards and notes from customers

We stay in touch.....and this is what you say.

“Hello Carol

Thank you for your email....it is nice to know that you care what your customers think! My answers to your questions follows:

1. I am very happy with my ironing board cover and it is holding up to all my expectations. I was looking for one that did not "move" when I needed to drag something big across the ironing board because I am a quilter and iron lots of big quilts. My Fitz like a glove cover is perfect.....it allows me to drag quilts which ever direction I like to iron them and the cover does not move a fraction...........wonderful.....saves lots of frustration!!!!!!!!!!!

2. The thing that I like best about my Fitz Like a Glove ironing board cover is that it does what it says it will do.....that is ...NOT MOVE, SLIP, BUCKLE, CREASE etc. it stays in place perfectly.

3. I was very impressed by the prompt service in receiving my order and the little extras you included...........I believe you are a trustworthy organisation and can confidently recommend you to my friends…..I do trust you…

Wishing you the best in you business.  Merry Christmas and Happy New Year”

Robyn, NSW December 2007

Dear Carol,

Thanks for your email and the beautiful shoe-bags. Are you also delivering to Europe, I am moving back to Vienna, but might get some more bags in the future? Thanks

Michael NSW December 2007

 “Hi Carol,

That's fine about postage and packaging. No, it's not a gift for Barbara. She's actually going to bring it to Ireland for me at Christmas. It sounds a bit weird, it's a present for my boyfriend. He has searched everywhere for a cover to fit his ironing board but can't get one. He said if he was to only get one thing for Christmas this is what he would want. (This sounds very nerdy I know! He's normally mad as a hatter!). Anyway I just went on Google looking for ironing board covers and yours sounded great! I never thought I could learn so much about anything so simple. He will be delighted with both me and the cover! Thanks for the email,   Kind Regards,”

Emer, Ireland December 2007

 “Carol,

I know that an email came from you some time ago and now I can’t find it but….it seems to me that you had requested information regarding our use of the brass bristle brush…..which I do love. The only problem is that I can’t even find it when I need it….it seems to ‘travel’ and not put back where it is supposed to be kept! I have learned that there are some fabrics that need to be brushed with caution but it is great on rugs and the more hearty of fabrics…such as a hefty velvet or napped fabrics as well as the rugs. Great invention especially for those of us with long haired cats and sewers!

Hope all is well with you…I love seeing the photos of your property on your website…looks like heaven! …Take care and all the best. I sure hope that your sales are doing well ….I still love my ironing board covers and the brush too…think of you often as those items are in use!  As always”

Mary Ann Texas USA  November 2007

“Hi Carol

I have just received my ironing cover and could not wait to put it on. It sure fits like a glove and I can't wait to try it out tonight and iron. Thanking you for your prompt service.

Linda NSW November 2007

“Dear Carol

1. we haven’t managed to wear out the brass brush yet in spite of our best efforts;

2. it gets rid of dog hair!;

3. I look forward to our annual chats;

4. I refer you to people at least once a year and imagine that will continue.  If one is in the market for the items you sell, it is hard to go past you and your products.

I don’t recall when we last chatted Carol, but it was an enjoyable experience as usual… Regards, Denna  PS have to examine my Xmas shopping list and see if there is anyone else I can give a log-lugger to!”

Denna ACT November 2007

“Carol – My ironing board cover has arrived and is already installed on my board. It fits perfectly! The ironing board was my grandmother’s and has endured a series of ill-fitting covers over the years since it’s quite old and clearly no longer of a standard size. So, finding your cover that fits so well is a real treat. As to how I found you, I went to Google, typed in “ironing board cover” and I think first on the list was your website. I found your story so appealing and your description of the product so perfect that I couldn’t resist. Well, I resisted a while because the cost of postage doubled the cost of the product but in the end, I treated myself in honor of my Mom, as I mentioned in my note. Just to complete the tale, I have attached my Mom’s obit as it appeared in the Brisbane paper recently. I think your story and company are wonderful and will certainly recommend you to others.”

Lucy USA November 2007

“Dear Carol,

Thank you for your email. We (ironing board cover, felt underlay and me) are doing well. The underlay has lost a little bulk and I have gained some.

The Fitz Like a Glove cover is still going strong despite the bashing I give it. A lot of non-ironing gets dumped on it - it's sort of a temporary desk space. I am ashamed of this, but ironing boards are easy to move out of the way and are always just the right height. In answer to your 4 questions:

1. Yes I am getting the wear I expected.

2. Shrinkage - the (5 years old) underfelt has shrunk a bit but not as much as most do.

3. I like the personal touch & your obsession with quality products & the fact that you are supporting people with disabilities.

4. Yes - I am comfortable referring you to friends.

Thank you for the Gift Certificate.  Kind regards.

Wendy NSW November 2007

“Just a quick reply I did a Google search for ironing board covers and yours came up. I had a look at a few others but kept going back to yours it sounds like just what I need. Thanking you”

Linda NSW November 2007-12-04

“Carol

Thanks for the reminder.

Answers to questions.

1. Yes I am getting the wear from the cover. Thank you.

2. I like the way it fits onto the ironing board and holds firm.

3. I like your service and the way you package the purchases. We are made to feel very special. Thank you.

4. Yes I have mentioned you to friends.

Thank you for reminding me about the gift certificate. I will get back to you if I want to use it. Thanks again.”

Karen NSW November 2007

“Thank you for your e-mail. I will now respond to your questions:

1. I most certainly am getting the wear from my Fitz Like a Glove Ironing Board Cover. One of the best items I have ever purchase - it is fabulous! I still have my original on the Board which I purchased many, many years ago. I purchased one last year for my daughter-in-law and she too seems very satisfied with it.

2. I just love it because once put on the Board, it does not move!

3.I have found the service you provide excellent and furthermore your product is as good as you claim - which unfortunately is not always the case in advertising these days.

4. I would have no problem in referring this product to friends and relatives.”

Doris NSW November 2007

“Thanks Carol - I certainly am enjoying the ironing board cover. It's a fantastic product - well done!  Regards,”

Andrew NSW November 2007

“Hello Carol,

Just thought I would send you a quick note. I have had my new ironing board cover for almost a year now…I can honestly say that I wonder how I lived without it before. No more having the cover roll up as I move fabric over it to iron the next spot...what a relief to not be frustrated by that any more...Love the product! Thanks again for a great product and excellent customer service. Very satisfied customer, expat living in Malaysia”

Debra Malaysia November 2007

“Carol,

Thanks so much! My cover arrived on Monday and I put it on that evening. I told my fellow sewers on Sunday at the Newborns In Need work meeting that I had won second place in the Pattern Review Charity Sewing Contest and I was getting a new ironing board cover. I've been telling some other sewers about the cover I was getting. Now that I have it, I can take the picture along with me to show everyone.

Thank you for supporting the Charity Sewing Contest, it's nice to receive a reward for something I try to do on a regular basis. Right now our group is working on putting together 300 Christmas totes to deliver to the hospitals in our area next month. Each tote will include a receiving blanket, gown or sleeper, hat, booties, burp cloth, toy, bracelet, onesie, and a flannel stocking that can be a Christmas tree ornament. Some of the items are sewn, most hats and the booties are knitted or crocheted. We have a lot of volunteers working on getting these items together!  Thanks again!”

Janet USA November 2007

“Hi there - Chris from Talafarmstay at Tyalgum here, just writing to say how happy I am with the ironing board cover. I was thinking kind thoughts of you, and our recent business transaction whilst doing the ironing yesterday. I was preparing the starched damask napkins for our next dinner party, and the job is actually quite pleasant now, thanks to your timely invention.

By the way, several of our guests have commented on the crisp linen sheets and pillow cases - I dry them on the line after a light starching, then press them with some eucalyptus oil added to the water in the atomiser. Always a good result. Cheers and best wishes”

Christopher NSW November 2007

“Thank you so very much Carol!!!!  My ironing board measures 18W x 52L. Could you please dispatch my order for the standard size ironing board cover (in white, please) and the felt underlay. Your customer service is impeccable!!!! I can't Thank You enough! Best regards,

Margaret USA November 2007

“Hello Carol,

I just received the post. I will be using it soon and it looks beautiful. I love the colour. Am so excited to use it.”

Jessica USA November 2007

“Hello Carol,

I bought an ironing board cover at the Murrumbidgee Field days - I think it was in 2001 and have used it constantly since. It finally gave up recently & started to rip.  Shows its a great product. I'm looking forward to getting the new one - I love yellow which I don't think was available back then.  Regards”

Jan NSW October 2007

“Hi there,

Recently Valeria Rocco from Margaret River presented me with one of your excellent ironing board covers. I had to let you know how great it is. It has made ironing more pleasurable for me. Keep up your good work.”

 Bruce WA October 2007

Email Received From Penny on Saturday night, September 22^nd 2007

Subject- Fitz Like A Glove Disaster

“Good evening,

I'm having a minor crisis here today - after threats of death to my 6 year old if he opened the nail polish bottle… well, now my beautiful ironing board cover (which I love) has a glittery burgundy nail polish stain right in the middle. Have you any suggestions aside from dabbing eternally with nail polish remover (which is not working all that well)? I'm a bit worried that leaving it still quite prominent and them ironing over it might do something horrible to my clothes. Regards,

Penny

My Reply To Penny

PENNY

This is a first!

First, take your cover off the board so the nail polish doesn't penetrate into your underlay. And definitely don't iron on the nail polish. You'll just set it so it can't come out. Second, we need to experiment here, so will get back to you tomorrow. Third, don't kill your son. Childhood is about experimentation and pushing the boundaries. Think back to your childhood. I'm on his side. As a child, my parents wanted to kill me a gazillion times, but once I reached adulthood, they were grateful they let me live!!!!! You'll hear from us tomorrow. Take care,

CAROL

Reply Again To Penny On Sunday Morning

PENNY,

The only solvent that will remove nail polish from fabric is acetone. All my nail polish removers contain acetone and one also contains acetone and amyl acetate, another recommended solvent for removing nail polish. Which is why I've never had a problem removing nail polish from fabric.Your nail polish remover is perhaps the safer and softer approach, acetone free nail polish remover. You can purchase pure acetone in small quantities from hardware stores and some chemists.  It's handy to have around the house, in a safe place, away from 6 year olds, because it removes paint, varnish, lacquer, melted plastic and adhesives from items. Here's the best way to approach this. Please keep in mind it takes some time to remove the polish because you can only do a little bit at a time, to prevent the polish from smearing and spreading. First: If the polish is quite hard, soften it first with a hair dryer. Second. Lay the spot face down, on a hard surface, over a layer of paper towels. Third: Working from the back, dab the acetone on IN SMALL DABS with cotton wool. Change the cotton wool frequently to keep it clean.  You have to keep dabbing until the polish is completely removed. Fourth:  Once the polish has been removed, clean the area with a small amount of methylated spirits. This works as an antidote to the acetone. Like removing paint from brushes and then washing them in soap and water. Fifth: Soak the cover overnight in a laundry detergent solution and wash
the next day. I'm not sure if the Buttercup colour will stay in with this approach, but as you're dabbing in a small area, it will limit any discolouration from spreading. I use this technique when I spill nail polish on fabric and it has always worked for me. I just needed to check my bottle of nail polish remover to see the ingredients and also check my gargantuan library of stain remover books! The secret ingredient is the solvent acetone. Penny, please let me know how you go. It's a pleasure to be able to help you with this. Take care,

CAROL

Reply From Penny on Sunday Evening

Thanks Carol,

Yes, the nail polish remover I grabbed in haste is one which is acetone free, and hasn't been terribly successful. Hubby's at the supermarket at the moment, and will hopefully get some with acetone. Extra frustrating as we've temporarily moved house for a few months and left lots of stuff behind at the "other" house, including (of course) the acetone nail polish remover - after all, why would I need it?

And yes, I won't kill my son, tempted as I am. My mother often comments that she's glad she didn't kill my brother when he was young - he's now very handy for reaching high things, lifting heavy things, and fixing computers.

I'll let you know how I get on. It had gone through to the underlay, but only barely - it's a slight discolouration on the underlay, probably not enough to worry about, though I might try a quick dab with the nail polish remover to see what happens. Cheers,

Penny

Reply From Penny On Thursday Morning

HI again Carol,

Just thought I'd update you on my progress - the acetone nail polish remover worked much better than the other stuff, and had the nail polish out in less than 10 minutes. I didn't have any metho to hand (everything I need is always at the "other" house) so I had to skip that step - also didn't use the hairdryer because I don't even know where it is! I ended up soaking it for nearly 24 hours, as we lost power for a while so I couldn't use my machine (it never rains, it pours!). But in the end, it's come up quite well - there's no nail polish colour left, just a sort of pale grayish mark where the polish was, which is probably only noticeable because I know it's there. There doesn't appear to be any loss of the buttercup colour, phew.

Thanks for your help - it seems the acetone was indeed the magic ingredient, despite what I'd read in my hasty search through internet stain removal web pages!

Now next time someone asks you in a panic, you'll know the answer straight off! Cheers,” End of story: Fitz Like A Glove Disaster!

Penny NSW September 2007

“Received yesterday Carol, September 17, in great shape and ready for family distribution – daughter and daughter-in-law. From the Gold Coast to Kulnura we are all very happy with your product. Thank you! Take care

Lorraine NSW September 2007

“Thanks Carol. You were right - it fits perfectly!”

Jen QLD September 2007

“Dear Carol,

My "Fitz Like A Glove" ironing board cover has just arrived, and Norman has put it on to the ironing board. Yes, it is as tight as a drum, and looking good. Ironing is about to begin!  The lavender was much appreciated.  Many thanks,”

Irene WA September 2007

“Dear Carol,

The package arrived on Friday, August 31 - just one week after you sent it! I haven't opened it yet since it is a gift for my sister-in-law, Ellie. I expect to see her in a few days and I'll send you a note then. Just as a reminder, I found out about your company by searching the web for a cover for a small ironing board.

Thanks you so much for your prompt service.”

Beverly USA September 2007

“Hi Carol,

Thank you very much Carol. I received my great ironing board cover and underfelt yesterday and immediately fitted it on my board and ironed for the rest of the morning. It is certainly the best cover I have ever used and it was a pleasure to do the ironing….the cover is so snug and fits perfectly and I can't begin to tell you just how thrilled I am with my purchase. I will certainly be highly recommending your product to my family and friends.

I have just read your amusing articles "The Ironing Board Cover Lady" and had a good laugh. Congratulations and thank you again,”

Faye NSW September 2007

“Thank You for your prompt response. You asked where I found out about your website. I found it on ''GOOGLE''.  I have seen so many other ironing board covers before but your product caught my eye. Not only did the product seem better quality than others but it is made by handicapped people. My 14 year old son is also handicapped physically and mentally, so this is one way I can say Thank You.”

Matthew USA September 2007

“Carol ,

Thank you – I am delighted with my ironing board cover and your services. Thank you.”

Gillian NSW August 2007

“Dear Carol,

Doesn't time fly! Things are going well - though I suppose the ironing board cover needs a wash! My husband really loves his log lugger - he tells everyone who comes what a little wonder it is - and he thinks two would be nice - one each for the two fires he lights regularly. So I'll order him another. Keep up the good work.”

Carolyn VIC August 2007

“Dear Carol,

The Log Lugger arrived yesterday! The hug was duly delivered. It produced a name transformation - 'log hugger'! I think he's spoilt having one for each room - but he is delighted. More power to you. Best wishes,”

Carolyn VIC August 2007

“Dear Carol,

Thank you for your speedy response. I have placed an order for the ironing board cover, the felt underlay, and the pressing cloth and I am looking forward to presenting them to my sister-in-law.

You've probably heard this before, but in this brief correspondence and from reading your website, I feel as if I have a new friend in Australia. All the best to you,”

Beverly USA August 2007

“Hi Carol

Thanks for your message. You make me laugh, it was a good thing that the ironing lady left, and my covers are doing great just as you said they should. I have no idea what on earth she did but never mind it’s all good now as I have someone else helping me.

We have been purchasing your product for about 10 years now and I still think they are great. Please take care and I will definitely be in touch when we need new covers.

Many thanks for your wonderful customer service. Cheers”

Lauren NSW August 2007

“Hi Carol,

It's good to hear from you! To answer your questions:

1) The ironing board cover is showing no signs of wear at all, and looks just as it did the day we bought it.

2) We love ironing on such a smooth surface without ever having to adjust the ironing board cover and we love the way the iron glides over the ironing board.

3) We loved the personal service and interaction, just like now with this follow-up. We will be phoning you later today with our order. Blessings,

Sue and Fran TAS July 2007

Carol,

I received the parcel yesterday, thank-you. I have just finished reading your Chapter 9. What a fascinating story. You are right, six degrees of separation is very true.  Bye for now,

Marilyn VIC July 2007

“Dear Carol

My parcel arrived safely yesterday - many thanks! Love the lavender - a nice touch and very soothing - makes up for having to do the ironing!  Cheers”

Ann VIC July 2007

“Thank you Carol. The bristle brush has arrived and is well and truly in use! 

Cheers”

Bev NSW July 2007

“Thank you for your speedy response, Carol. I have just ordered my new ironing board online. If I can measure the life of my previous Fitz Like A Glove ironing board cover in miles ironed, then I reckon it has probably been to Broome and back!  With many thanks again,   Kind regards,

Lynne NSW July 2007

“Thanks Carol - I did receive the brass bristle brush and how effective! Got a handful of Winston's hair although I'd hoovered a couple of days ago. You give Daisy Mae a big hug for me. Kind Regards,

Kay NSW July 2007

“Hi Carol:

Thank you for contacting me about the Ironing board cover that I purchased from you. I love it, it is without a doubt the best ironing cover that is made. My friends thought that I'd gone a little, looney to pay so much for it, and to order it from Australia. I have had to wash it once and it washes great. The pad is wonderful. I can not say enough good about it. The cover still looks brand new.  When mine begins to wear out I shall buy another one. It is 12:40 Friday AM here, so I think I had better go to bed. My best to you and yours.”

June USA June 2007

“Dear Carol,

I'm very pleased with my new ironing board cover. The color is lovely, just as you said it would be. I like the neutral, natural color of driftwood and its soft, warm tone. Most importantly, the cover fits exceptionally well; it does fit like a glove... there's no puckering or excessive fabric. Many, many thanks!”

Erika USA June 2007

“Hi Carol and crew.

I have wanted to email you for quite a while, but the keyboard on our computer has been faulty. We're up and running now, so I can send you a big thank you at last. I recently bought 10 ironing board covers from you, and had a very enjoyable phone conversation with you.... I was the lady who told you how much I loved the little touches you added to your deliveries - the lavender and book mark and letters etc. Those personal touches made it feel like I was getting a gift in the mail. I have given away all but one of the covers now, and haven't yet checked with my all my friends to see if they love them as much as I do my own. I know they will. Anyway I just wanted to tell you that you have a wonderful product and I do love the way you do your advertising and marketing. Keep up the good work and I look forward to contacting you in the future too. Thank you again. Kind regards.”

Linda QLD May 2007

"Hi Carol - Wow, what a read! It's raining cats and dogs and I'm about to get back on my trusty Elna and, there is my Ironing board cover just waiting to be fitted. What a nice day I'm going to have. Thank you for the prompt service. First and foremost though, I just had to spend time reading about you and Victor, and all your very interesting and funny stories. What a great attitude to life you have, and, of course, you're reaping the benefits. Could go on and on but will just say, "Give my love to the dogs" and how about more info on them? Love,”

Kay NSW May 2007

“Thanks Carol!

it is very good to use, I can’t believe how long I put up with its predecessor! Cheers”.

Julie NSW May 2007

“Hi Carol,

I received the ironing board cover yesterday. Perfect fit, my husband helped me in cutting the wool underlay and putting on the cover. It is great!!! It is the best ironing board cover I have ever used. Thank you so much for your suggestion on getting the pure wool blanket for underlay, I picked up one for $8.00 at the Anglicare Shop. Thank you for including a lot of information about your company. I am sure my friends would be interested in your products and I will be happy to show my mother in law the cover. She has been looking in the shops for ages for a cover that would fit but to no avail. I am sure she will be very happy too.

What would I do without the internet and the Google search.   Thank you very much again and I wish you and Victor all the best. Regards,”

Teresa NSW May 2007

"I have read the story about how you started up in business and think you are very lucky to have found your niche. All your products look very impressive and I am very happy with the ironing board covers I have purchased - the present one is still in very good condition thanks to the first felt underlay I purchased. The philosphy of your company is fantastic. I for one grow tired of buying overseas made products that may be cheap but just don't last the distance which in the end is false economy and environmentally unfriendly. The little personal touches like the sprig of lavendar, bookmark and handwritten note are also appreciated.

Kind regards"

Monika NSW May 2007

“Hello Carol

Just letting you know that I have today received package - thank you. I look forward to trying it out and will let you know. Your customer service is exemplary - loved the little touch of the lavender and book mark. I'm jealous - sounds like you have a lovely lifestyle in the country. Cheers.”

Karen NSW  April 2007

"Hi Carol,

My fitzlikeaglove was delivered to me this am and I feel a renewed vitality. The lavender wafting out of the parcel made me want to leap into the car and drive as far from the City as poss. However of course sanity prevailed. Many thanks.”

Caroline NSW  April 2007

“Carol. You're a real sweetie, thank you for the shoe bags, they are divine and dad will love them. Am spreading the word about your business. Love all the little bits of info you enclosed and especially love the piece of lavender in there. Will order again soon. Thanks for all your help and for being so understanding on the phone. cheers “

Sally NSW  March 2007

"Dear Carol and Victor, thank you so much for your prompt and efficient service. My extra large ironing board cover arrived in Friday’s mail. Took about 20 seconds to put on perfectly. The previous cover was not worn out, the gumleaf colour will better suit our country home and the size is so generous. Thanks again, good luck with your business, I look forward to the opportunity to shop again."

Meryl NSW March 2007

"Each of us has now had an iron on the new cover - no comment whatsoever from 18yo male, 51yo male said 'Gee, this is good to iron on' and this morning I nearly emptied the basket. Since ironing, with the exception of real table linen, is not one of my favourite jobs, I think that is a very positive sign.

Better than the new cover, I really enjoyed dealing with you. It is a refreshing change to deal with someone who so passionately believes in their product, and has such excellent customer servicing skills. I will certainly be a repeat customer and recommending you to others"

Jennie QLD February 2007

"thanks so much for your lovely note, i popped on the cover i had ordered for myself (to replace the dead one) again appreciate the small pleasure of something that just plain WORKS!. You have a great little business and i will continue to refer all and sundry to you as often as possible."

Eve VIC January 2007

"The felt and cover is just wonderful."

Fay NSW January 2007

"I read your blog with interest.  Your story is fascinating and it is wonderful to hear about the success you have enjoyed."

Felicity VIC January 2007

"I am really pleased with the design and quality of the ironing board cover and amazed at the prompt delivery. By The way, my daughter has Down Syndrome so Keith and I are Doubly pleased to do business with your company."

Helena SA January 2007

"It is the only cover I've ever used that actually works properly!"

Judith NSW January 2006

Susan QLD December 2006

Megan NSW December 2006

"I purchased the cover because I have one on my ironing board which I have had for more than five years. I am more than happy with it and from my perspective it has lived up to its reputation!  This one is for a gift."

Doris NSW December 2006

Lyn NSW December 2006

Sophie NSW December 2006

I thank you for your speedy reaction and am most pleased with your service. The ironing board cover is  excellent. I was zipping around the house looking for things to iron tonight!! Hubby will be trying out the shoe bag on his next business trip, but it sure looks nice. Thanks so much and you certainly have a happy customer here in Mitcham.

Carolyn Vic November 2006

Marian NSW November 2006

Pat NSW November 2006

"I already have one of your ironing board covers. Have now bought a second one for a friend of mine as a housewarming gift.  He irons all of his shirts and I am sure he will find it so much easier with your cover.  I have been delighted with mine"

Susan NSW November 2006

“Wow!  I can’t believe I get a whole new cover just because a clip broke!  Thank you so much!  I might make the change to Driftwood if that’s okay please!  Sorry I’m a bit late and it’s now Wednesday afternoon but next week will do.  Again, thank you so much.  I love my Fitzlikeaglove!  It’s the best cover I’ve ever had and believe me I’ve been through quite a few in my 39 years of marriage!  Cheers,”

Bev  VIC  October 2006

“Hi Carol,

I am thrilled with my cover and even more so with the felt underlay. I can't believe how different it is to iron on a firm surface rather than the foam underlay I had previously.  Thank you again.  Kind regards

Sarah  NSW  October 2006

“An update from our place and another satisfied customer …Jude fitted the ironing board cover this morning…talk about fitting like a glove. Jude was so happy with the fit and the colour she came and cuddled me while I was making a coffee.  And if Jude’s happy, I’m happy.  Regards”

Andrew O'Keeffe Author, Great Bosses  NSW  October 2006

“Hi Carol,

Our new ironing board cover has just arrived, and I had it set up and tested within minutes.  It's great and our vocabulary will benefit greatly – no more words of profanity, only of appreciation!  Loved reading about the background to your business - it's great to hear about work that brings personal fulfillment as well as financial success.  All the best,”

Janet  NSW  September 2006

“Dear Carol

The package arrived on Thursday: the cover it now fully installed and operational and the shoe bags are winging their way to my Dad in Canada. Thanks for your kind and attentive service and your wonderful products. Cheers”

Chris, QLD  September 2006

“Dear Carol,
The parcel has arrived - with all the delightful trimmings - and of course the ironing board cover does what you say it does.  I haven't had one that fits properly for years - and I like my wide ironing board. The log bag hasn't been tested yet, but it looks pretty good.  I do appreciate well-made, functional items.  More power to you - I am sure this is the best way to undermine the  big retailers' view that the only thing anyone is interested in is the lowest possible price.   How did I find out?  Back from another fruitless search, I simply put 'ironing board covers' into Google Advanced Search - and up you came.  I already buy a number of things, like really good jam, on the Internet and I'm increasingly searching for things the local shops no longer have.  I think I shall send one of your ironing board covers to my friend in Boston - who unlike me, has a real battle with anything to do with the laundry, but is herself an architect who redesigns spaces to provide universal access.  Best wishes,”

Carolyn VIC  August 2006

“Dear Carol,

It arrived safely yesterday by courier, and is a wonderful colour.  An advertisement in itself.  We really loved the piece of lavender, and the great work you have done on your brochure.  Thanks for your great service.”

Bill  NSW  August 2006

"I am amazed and captivated by your detailed and specifically focused response to my email. It's as though I've travelled back in time to a period in history where doing business with dignity, fair discussion and respect for every potential customer was the norm rather than the exception. However, by today's standards I can already see that you are the exception. How can I possibly pass on the opportunity to order from such a dedicated professional? I shall go online to order at once. I have every confidence I shall be delighted with your product and your service.

Cheryl USA July 2006

"Hi Carol,

I really would like to thank you Carol And Victor For the wonderful ironing board cover I purchased from you. Your service was excellent with speedy delivery. ...........You even took the time to phone me, even though you knew I was severely hard of hearing........and for that alone, I thank you.

I love the ironing board cover and it really does make ironing less of a hassle.

Thank you both for your kindness and prompt service".

Ann NSW June 2006

"Your parcel arrived to my door at 7.30am this morning, great service from Australia Post!........I had been trying to source a replacement sunbeam ironing board cover for my sunbeam ironing board and I was met with a great deal of disinterest from sunbeam stockists and large department stores, I decided to do a little web search and had the good fortune to come across your product.

This morning I have a wonderful warm feeling about the product and the purchase, one I haven't had from city shopping for a long time".

Maree NSW June 2006

"I received my ironing board cover yesterday morning.......not even 24 hours after I ordered it! It is fantastic.......I will recommend you to anyone who needs a new cover and the felt is fantastic to".

Sue NSW June 2006

"arrived today, fantastic service, great ironing board cover, will be recommending it to my friends for sure, thanks so much".

Jo NSW May 2006

"I've received my ironing board cover (thanks so much for the prompt delivery) and I just thought I'd drop you a line to say that I'm delighted with the purchase!

Fitz Like A Glove? It certainly does!.

In fact, after I had received the package I opened it up in the office and showed it to everyone I work with - hopefully there will be a few orders coming your way as a result.

Thanks once again for your excellent product - keep up the good work".

Jason NSW April 2006

"delighted with my 'glove', works a treat. I found you on the net when I was looking for an ironing board, as soon as I spotted your item, I knew that I really wanted a decent board cover".

Greg NSW April 2006

“Carol,

…If anything can make ironing bliss, your cover does.  We all want to transform the world.  In a small way, you have.  Thanks for that.”

Peter  NSW  March 2006

"Dear Carol

Thankyou so very much for all your wonderful customer service. Pattern Review members just rave about the wonderful ironing covers from Fitz Like A Glove.

I will be sure to let you know how much improved my dreaded ironing chores are. It is true that excellent equipment makes for light work. Thank you for the excellent equipment".

Marion USA February 2006

"I am writing to you with great delight that I have at last found an ironing board cover that does not wrinkle or come apart at the seams. I am an 82 year old pensioner and have been looking for such a thing for some time past. I do not know how long you have been manufacturing such a product but it surely is a winner and worthy of all accolades that have been settled on it".

Edward NSW January 2006

"Dear Carol,

I recently purchased ironing board covers for my mother and myself. As you predicted we both think they are fantastic. I would like to say that although the product is great, the service and presentation of it and accompanying paperwork was wonderful. Having come from a marketing and advertising background, it surprised me little that you and your partner have had so much success. In this busy, impersonal world we are accustomed to, it is so refreshing to receive such personal and friendly service. Once again, 'thank you and congratulations' and I look forward to dealing with you in the future".

Sharon QLD November 2004

"I love the concept of your business - personalised and caring. All the best! PS: Nice touch having the hand written note on the front!!".

Katrin ACT April 2005

"Hi Carol,

Thank you for making the global village a reality. Being able to find you on the web and place my order so easily was such a great thing. I think the internet can and does get us back to a time when we can purchase great products from great people".

Lynne USA May 2005

"Thank you for such warm, friendly and prompt service. It is greatly appreciated".

Rosi SA January 2005

"Dear Victor and Carol,

Thank you for such prompt service. Also for your very nice personal message. Your product is excellent in every way. You are two very remarkable people. Thanks again".

Evelyn NSW July 2005