These Are My Customers | The Fitz Like A Glove Ironing Board Cover And Other Goodies

Ironing Diva. The Life Cycle Of Shirley. A Treasured Customer.

The Fitz Like A Glove™ Ironing Board Cover And Other Goodies is the hook I hang my business hat on. My beautiful rural property in the picturesque Central Tablelands of NSW is the hook I hang my heart on. ~Carol Jones, Ironing Diva❤

Shirley rang today. I was on the telephone. So she left a message on my Telstra MessageBank.

She wants to place an order. Her message ends with: “And I just love your products”.

When I ring, she’s soooo happy to hear from me.

Today is her 6th order. Over 12 years. She was given her first Fitz Like A Glove™ Ironing Board Cover as a gift. 20 years ago. She thinks.

Shirley tells me this order is a Fitz Like A Glove™ Cover for her. Renewing a cover she purchased many years ago. She doesn’t need a new Superior Felt Underlay. Because. She ordered two at once previously. So has a spare. But keeps giving her covers away. And has no spares.

Today’s order is also for a Fitz Like A Glove™ Ironing Board Cover and Superior Felt Underlay. A gift for her granddaughter. Who has just moved out of home.

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Ironing Diva. Comments. Make My Day So Much Brighter.

When I post parcels, I follow up with an email notifying you that your parcel is in the mail.

With its tracking number.

A link to the Australia Post tracking site.

And an estimated time of delivery.

These emails are very personal. With each person’s name, address, and what they ordered in the email.

As well as.

Photos of my beautiful rural property. Because I love sharing my rural life with you.

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Ironing Diva. Two Different Phone Calls.

I had two different phone calls today.

From two women with totally opposite attitudes to life.

One is a friend.

Of long standing.

Who, in normal parlance, could be considered to have it all.

A successful business she started from scratch.

A loving husband of 34 years. Who is very patient. And tolerant.

Three lovely children. Who have essentially been nurtured by their father.

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Ironing Diva. His & Hers Pressing Cloths.

I have an intermittent problem with my shopping cart. And being intermittent, it’s hard to find the cause.

My host company has spent many, many hours trying to solve this problem.

For 99 orders in a row, the cart will produce a perfect order. All the information collected from the customer appears in the cart.

On the 100th order, the cart will not register the items ordered by the customer.

This is when my phone rings.

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Ironing Diva. Not Everything Goes As Planned.

The Fitz Like A Glove™ Ironing Board Cover And Other Goodies is the hook I hang my business hat on. My beautiful rural property in the gorgeous Central Tablelands of NSW is the hook I hang my heart on. ~Carol Jones, Ironing Diva❤

To me, giving top notch customer service is what my business is all about.

But sometimes the giving of it is harder than others.

It starts with a phone call from a customer. Her order was placed on Monday.

I’ve heard nothing from you, she says. You say on your website that you’ll send an email when my parcel has been despatched. I’ve received nothing. From you.

My rural property is a one way, one hour drive to the post office. It’s not possible for me to post every day. But we do post twice a week. Wednesday. And Friday.

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Ironing Diva. What’s A Girl To Do?

I encourage phone calls from my website.

I find talking to people is an excellent form of feedback. And what I hear often changes the way I run my business.

This phone call is a little different.

A criticism.

For having too much information on my website.

Rather than too little.

What’s a gal to do?

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Ironing Diva. Heather Is 81. And Has Plans For The Future!

Another phone call.

Another conversation with a story.

Heather is 81. Has been online. Knows what she wants to order. But doesn’t want to order online.

May I place my order now on the telephone, she asks.

Of course, I say.

I ask her if she’s a new customer. Or an existing customer.

I’m new, she says.

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Ironing Diva. Noelene Gasps. $16 For Postage & Handling!

The phone rings at 10:10AM.

My partner, Victor Pleshev, the designer of The Fitz Like A Glove™ Ironing Board Cover And Other Goodies product range, answers the phone.

It’s a customer who previously purchased the Fitz Like A Glove™ Ironing Board Cover from The Guide Dogs Of NSW/ACT.

The back story is this.

From 1995 to 2013, The Guide Dogs Of NSW/ACT used the Fitz Like A Glove™ Ironing Board Cover to raise funds for the training of Guide Dogs and Pets As Therapy Dogs.

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