The Fitz Like A Glove™ Ironing Board Cover And Other Goodies is the hook I hang my business hat on. My beautiful rural property in the picturesque Central Tablelands of NSW is the hook I hang my heart on. ~Carol Jones, Ironing Diva❤
Shirley rang today. I was on the telephone. So she left a message on my Telstra MessageBank.
She wants to place an order. Her message ends with: “And I just love your products”.
When I ring, she’s soooo happy to hear from me.
Today is her 6th order. Over 12 years. She was given her first Fitz Like A Glove™ Ironing Board Cover as a gift. 20 years ago. She thinks.
Shirley tells me this order is a Fitz Like A Glove™ Cover for her. Renewing a cover she purchased many years ago. She doesn’t need a new Superior Felt Underlay. Because. She ordered two at once previously. So has a spare. But keeps giving her covers away. And has no spares.
Today’s order is also for a Fitz Like A Glove™ Ironing Board Cover and Superior Felt Underlay. A gift for her granddaughter. Who has just moved out of home.
The Fitz Like A Glove™ Ironing Board Cover And Other Goodies is the hook I hang my business hat on. My beautiful rural property in the picturesque Central Tablelands of NSW is the hook I hang my heart on. ~Carol Jones, Ironing Diva❤
When I post parcels, I follow up with an email notifying you that your parcel is in the mail.
With its tracking number.
A link to the Australia Post tracking site.
And an estimated time of delivery.
These emails are very personal. With each person’s name, address, and what they ordered in the email.
As well as.
Photos of my beautiful rural property. Because I love sharing my rural life with you.
The Fitz Like A Glove™ Ironing Board Cover And Other Goodies is the hook I hang my business hat on. My beautiful rural property in the picturesque Central Tablelands of NSW is the hook I hang my heart on. ~Carol Jones, Ironing Diva❤
I had two different phone calls today.
From two women with totally opposite attitudes to life.
One is a friend.
Of long standing.
Who, in normal parlance, could be considered to have it all.
A successful business she started from scratch.
A loving husband of 34 years. Who is very patient. And tolerant.
Three lovely children. Who have essentially been nurtured by their father.
The Fitz Like A Glove™ Ironing Board Cover And Other Goodies is the hook I hang my business hat on. My beautiful rural property in the picturesque Central Tablelands of NSW is the hook I hang my heart on. ~Carol Jones, Ironing Diva❤
I have an intermittent problem with my shopping cart. And being intermittent, it’s hard to find the cause.
My host company has spent many, many hours trying to solve this problem.
For 99 orders in a row, the cart will produce a perfect order. All the information collected from the customer appears in the cart.
On the 100th order, the cart will not register the items ordered by the customer.
The Fitz Like A Glove™ Ironing Board Cover And Other Goodies is the hook I hang my business hat on. My beautiful rural property in the gorgeous Central Tablelands of NSW is the hook I hang my heart on. ~Carol Jones, Ironing Diva❤
To me, giving top notch customer service is what my business is all about.
But sometimes the giving of it is harder than others.
It starts with a phone call from a customer. Her order was placed on Monday.
I’ve heard nothing from you, she says. You say on your website that you’ll send an email when my parcel has been despatched. I’ve received nothing. From you.
My rural property is a one way, one hour drive to the post office. It’s not possible for me to post every day. But we do post twice a week. Wednesday. And Friday.
The Fitz Like A Glove™ Ironing Board Cover And Other Goodies is the hook I hang my business hat on. My beautiful rural property in the gorgeous Central Tablelands of NSW is the hook I hang my heart on. ~Carol Jones, Ironing Diva❤
I encourage phone calls from my website.
I find talking to people is an excellent form of feedback. And what I hear often changes the way I run my business.
The Fitz Like A Glove™ Ironing Board Cover And Other Goodies is the hook I hang my business hat on. My beautiful rural property in the gorgeous Central Tablelands of NSW is the hook I hang my heart on. ~Carol Jones, Ironing Diva❤
Another phone call.
Another conversation with a story.
Heather is 81. Has been online. Knows what she wants to order. But doesn’t want to order online.
May I place my order now on the telephone, she asks.
Of course, I say.
I ask her if she’s a new customer. Or an existing customer.
The Fitz Like A Glove™ Ironing Board Cover And Other Goodies is the hook I hang my business hat on. My beautiful rural property in the gorgeous Central Tablelands of NSW is the hook I hang my heart on. ~Carol Jones, Ironing Diva❤
The phone rings at 10:10AM.
My partner, Victor Pleshev, the designer of The Fitz Like A Glove™ Ironing Board Cover And Other Goodies product range, answers the phone.
It’s a customer who previously purchased the Fitz Like A Glove™ Ironing Board Cover from The Guide Dogs Of NSW/ACT.
The back story is this.
From 1995 to 2013, The Guide Dogs Of NSW/ACT used the Fitz Like A Glove™ Ironing Board Cover to raise funds for the training of Guide Dogs and Pets As Therapy Dogs.
The Fitz Like A Glove™ Ironing Board Cover And Other Goodies
Established In 1994
The Fitz Like A Glove™ Ironing Board Cover And Other Goodies website is protected from hackers by a Security Certificate from Comodo.
Whatever page you land on. Whatever form you fill out. Hackers cannot steal your identity. Or your information.
Enjoy the feeling of safety when browsing.
G'day from 'The High Country' in rural Victoria.
Thank you for visiting my website. I love that you're here.
Your participation in my rural business is a dream come true. One of the highlights of my life.
Whenever I visit a new website. I always want to know how much postage and handling is.
So upfront. Our flat rate postage and handling charge is $16.95 per parcel.
Regardless of how many items you put in your parcel. Or where you are located within Australia.
We live and work from our remote rural property in 'The High Country' of Victoria.
In the picturesque foothills of the Victorian Alps.
All parcels are despatched via Australia Post.
Our post office is in a remote location. So we post parcels once a week.
We hope you understand how the tyranny of distance affects a business that is in a remote, rural village.
For our international customers, please check with Customs in your country to see if they impose extra charges on your parcel once it enters your country.
For my UK customers. It's with regret that I will be unable to continue to post parcels to the UK. The new requirement from the UK is that VAT be collected by all online merchants when an order is placed. And paid to the UK before your parcel leaves Australia. As well as. Calculate the duties payable on your parcel. To be able to complete a customs declaration. Unfortunately. I'm too small a company to justify the infrastructure required to do this.
Every Thursday. From our rural alpine village. We post orders received by 3PM on Wednesday.
We then send you an email to let you know your parcel is on its way.
And we hope you love everything in your parcel. ~Carol❤
Shirley rang today. I was on the telephone. So she left a message on my Telstra MessageBank.
