The Fitz Like A Glove™ Ironing Board Cover And Other Goodies
Established In 1994
The Fitz Like A Glove™ Ironing Board Cover And Other Goodies website is protected from hackers by a Security Certificate.
Whatever page you land on. Whatever form you fill out. Hackers cannot steal your identity. Or your information.
Enjoy the feeling of safety when browsing.
G'day from 'The High Country' in rural Victoria.
Thank you for visiting my website. I love that you're here.
Your participation in my rural business is a dream come true. One of the highlights of my life.
Whenever I visit a new website. I always want to know how much postage and handling is.
So upfront. Our flat rate postage and handling charge is $16.95 per parcel.
Regardless of how many items you put in your parcel. Or where you are located within Australia.
We live and work from our remote rural property in 'The High Country' of Victoria.
In the picturesque foothills of the Victorian Alps.
All parcels are despatched via Australia Post.
Our post office is in a remote location. So we post parcels once a week.
We hope you understand how the tyranny of distance affects a business that is in a remote, rural village.
We post parcels on Friday. From orders received by 3pm on Wednesday. And send you an email to let you know your parcel is on its way.
For our international customers, please check with Customs in your country to see if they impose extra charges on your parcel once it enters your country.
For my UK customers. It's with regret that I will be unable to continue to post parcels to the UK. The new requirement from the UK is that VAT be collected by all online merchants when an order is placed. And paid to the UK before your parcel leaves Australia. As well as. Calculate the duties payable on your parcel. To be able to complete a customs declaration. Unfortunately. I'm too small a company to justify the infrastructure required to do this.
Every Friday. From our rural alpine village. We post orders received by 3PM on Wednesday.
We then send you an email to let you know your parcel is on its way.
And we hope you love everything in your parcel. ~Carol❤️
Why Is It Important For Me To Receive Love Letters From You?
I never know what you like. Or appreciate. Until you tell me.
And you can't tell me. If I don't make it convenient for you.
Everything in my business is evolutionary.
Trial. Error. Mistakes. Success. All jumble together in a big Chinese ginger jar. Each event written on a slip of paper. And put into the jar.
What doesn't work for event A. Can be deemed possible to work for event B.
When I need a lightbulb moment. I empty the ginger jar. And wade through all the slips of paper. It conjures up both historical. And nostalgic memories.
When trying to decide how I can encourage feedback from new customers. One slip of paper jumped out at me. It was my 'Have Your Say' idea.
Which then became a 4 page Thank You Note for all customers. With a Have Your Say page on the back. And two referral pages in the middle.
I received my first filled out 'Have Your Say' page. From Jennifer. In New Zealand. In November 1994.
Was I excited!!
Ever since. I've been receiving 'Love Letters'.
Because I kept thinking of how I could expand opportunities for you to give me feedback. Both complimentary. And constructive criticism.
An easy one is this.
When we post your parcel. I send you a very personal email. Letting you know your parcel is in the mail.
It includes what you purchased. When it was despatched. When you should expect it to arrive. Your tracking number. A link to the Australia Post tracking site.
Plus a BIG thank you from me. And photos of my rural property.
And most important.
A reply email address.
Most of these emails to you are NoReply. The sender doesn't want to hear from you.
Another easy one is this.
On my online orders. I ask you two questions. These are both 'Not Required' fields.
1. How did you find out about us?
2. Comments. Not required. But helpful. Comments Instructions Notes Observations Anything you want to share. It helps us be better at helping you.
80% of you answer both those questions.
Over the years. Your constructive critique has made us change how we run our business. And we have a better business. Because you cared enough to tell us ~ how we can do better!
Because you are so responsive. I have more than 60 A4 pages of unsolicited testimonials. Uploaded to my website.
Without your feedback. We wouldn't have the business we have today.
That's why Love Letters are so important to me.
Brought to you by The Fitz Like A Glove™ Ironing Board Cover.
It solves every problem you hate about ironing.
And gives you everything you want in an ironing board cover.
Well pressed. Is always. Well dressed!
You can visit it on the link below.
The Fitz Like A Glove™ Ironing Board Cover