It’s the simple things that make people buy. Not the bells and whistles.
An email arrives Friday evening. Late. I answer it early Saturday morning.
The request is simple. Retail covers purchased by Trish have never fit her board. So she has always made her own.
This time is different. She’s very busy with a new business. And doesn’t want to take the time to make something if she can find a suitable product online.
She searches Google. And stops when she sees my website – The Fitz Like A Glove™ Ironing Board Cover And Other Goodies.
But she’s still concerned about the cover fitting her board.
She sends dimension of her board in her email. 44cm wide. 125cm long. Plus digital photos. Which are always helpful.
I can see why she has problems with retail covers. Her board is very wide. And quite short. Boards that are 44cm wide are usually at least 137cm long.
My reply is a very positive. Yes! The Fitz Like A Glove™ Ironing Board Cover will definitely fit your board. I guarantee it. As will the Superior Felt Underlay.
In no time flat Trish is on the phone. She is delighted with my quick response. And my guarantee the Fitz Like A Glove™ Cover will fit her board.
And she wants to tell me in person. Rather than place an impersonal order online.
I always love asking questions if I get the chance. And my simple question is – what do you like about what you see on my website?
And her answers are quite simple.
She loves the fact that the Fitz Like A Glove™ Ironing Board Cover is Australian made.
She loves being able to help men and women who have a disability. The cover is made with love and care in rural Australia by men and women who have a disability.
She thinks the website is fab.u.lous! Especially the photos of our remote rural property. To her, it just has a personal touch lacking in other websites.
And. She is quite overwhelmed at my quick – and very personal and detailed – response to her email.
Change is always in the air. But some things never change. The personal touch in business is still Number 1!
~Carol, Ironing Diva❤
I Am The Purveyor Of The Tantrum Free Fitz Like A Glove™ Ironing Board Cover And Other Goodies
Made with love and care in RURAL Australia by men and women who have a disability.
It’s not for everyone.
But it’s definitely for you if you’re fussy about the cover you iron on.
And if you love to support Australian made.
And want to put something back into the community when you make a purchase.
The Fitz Like A Glove™ Ironing Board Cover cover has more than 350,000 customers in 29 countries. Because it lives up to its name. It ‘Fitz Like A Glove™’ every time you iron.
And these are the ‘Other Goodies’
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Have a question? Email me.
Or phone me, Carol Jones, in rural Australia on 02 63 588 511.
The Fitz Like A Glove™ Ironing Board Cover And Other Goodies is the hook I hang my business hat on. My beautiful rural property in the gorgeous Central Tablelands of NSW is the hook I hang my heart on.
Photos of my rural property are courtesy of me, Ironing Diva – who is also known as a Paddock Paparazzi – and taken at sunrise every morning.
Kookaburras At Sunrise
PS. And I have a fabulous newsletter ‘A Smidgen Of Gossip’. This is what a subscriber says about it. “Carol. Just had some time to read it and found that it is, as with everything you do, rather wonderful. A great read. W” You can subscribe to it by clicking this link. It’s FREE! This is not a lifetime commitment. You can Unsubscribe at any time. Don’t miss out. Click this link now!
A Kookaburra In The Glow Of First Light